34 applicants

Company

Adobe · 4 days ago

Senior Manager, Customer Success

San Francisco, CA

Full-time

Onsite

Senior Level, Lead/Staff

$150K/yr - $270K/yr

10+ years exp

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Artificial Intelligence (AI)Consulting

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Manage a team of individual contributors passionate about achieving measurable impact with Adobe solutions.

Develop and implement vertical-specific engagement models, methodologies, and offerings that ensure the adoption of Adobe Digital Experience.

Develop thoughtful and strategic motions that engage customers at key points in the Customer life cycle to drive product adoption, value realization, and delight Adobe's customers.

Take a data-driven approach to assessing and addressing vertical health needs, value opportunities and team impacts. Provide regular updates to leadership on key themes and specific outcomes.

Work closely with the organization's Senior Leadership on multi-functional and cross-departmental projects.

Share a clear, compelling vision of our future and share the alignment between individual, team, organization and company goals.

Attract, recruit, inspire and retain the best talent.

Develop relationships and have frequent interaction with customers, including Directors, VPs, and C-level executives of Fortune 500 companies.

Assign resources to meet schedule and goals, exercise judgment to build appropriate action plans, and delegate assignments to the team.

Work on issues of diverse scope where analysis of situations or data requires evaluation of a variety of factors and suggest strategic practices to leadership.

Lead the coordination of the activities of a department with responsibility for business results, including costs, methods, and staffing.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer success managementTechnical project managementLeadership experienceData-driven decision makingSaaS experienceChange managementCollaboration with executivesCustomer relationship managementTeam management

Required

10+ years of leadership experience, including direct management of teams, in growing Software or SaaS organization for Enterprise customers; experience in professional services or customer success teams.

Strong and consistent track record of effectively leading customer relationships centered around technical projects and strong commercial partnerships.

Be an encouraging leader and show success in large-scale transformations. Strong change agent.

Self-motivated, accountable, and passionate about exceeding customer expectations.

Exceptional interpersonal, presentation, and communication skills both verbal and written in English. Ability to successfully convey sophisticated ideas and influence customers and colleagues at an executive level.

Strong analytical skills to review the health of your business and translate insights into actionable plans.

Ability to collaborate with other senior executives to achieve shared business objectives.

Ability to lead in an environment of uncertainty, ambiguity, and complexity with diverse partners.

Possible travel up to 30%.

Benefits

Short-term incentives in the form of the Annual Incentive Plan (AIP)

Long-term incentives in the form of a new hire equity award

Company

Adobe

Glassdoor

4.3

Adobe is a software company that provides its users with digital marketing and media solutions.

Founded in 1982

San Jose, California, USA

10001+ employees

http://www.adobe.com

H1B Sponsorship

Adobe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (621)

2022 (795)

2021 (802)

2020 (522)