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Company

myGwork - LGBTQ+ Business Community · 15 hours ago

Senior Manager, Fraud Business Strategy (US)

Mount Laurel, NJ

Full-time

Remote

Senior Level

$111K/yr - $179K/yr

7+ years exp

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Responsibilities

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

Sets operational team direction to ensure alignment on goals

Accountable for developing, understanding, and implementing Fraud Management strategic goals within given area of oversight

Reviews fraud attacks/ emerging threats to understand & address coverage gaps within strategies, policies, procedures, and prioritizations to deliver on fraud loss plans and optimize return on investment

Leads and provides insight into quarterly & annual fraud loss, and operational capacity forecasting exercises

Socializes procedure/ project changes and is accountable to adhere to Change Management protocols

Identifies & addresses key reporting needs required to manage fraud losses, providing design input to enterprise reporting needs

Where applicable, this role is responsible for monitoring/ reporting

Coordinates with internal partners to refresh reports when data or requirements change

Drives project development, intent & ongoing partner projects inclusive of varying project disciplines; provide risk identification and support the development of business cases including expense, fraud loss benefits, and cost/loss estimates

Reviews and provides approvals for business level requirements/change by leveraging fraud expertise to ensure they meet strategic goals

Ensures Fraud policy/ process alignment & implementation for both fraud and supported business lines

Provides senior and executive leadership with insights into loss/operational performance updates

Reviews and evaluates potential technology investments for both fraud management and fraud supported business lines to meet current fraud/ business strategic goals

Provides TD perspective at various industry forums

May own vendor management relationships on behalf of the Fraud business and is responsible for managing the success of those relationships

When working on formal projects, expectation is that their responsibilities will be to the highest tier and risk classified projects

Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas

Develops annual roadmaps and/ or long-term plans for own area and influences plans both within Fraud Management and in Partner business lines

Responsible for management of the overall team providing both leadership and guidance, Set's targets and objectives for the team and delivers results

Grows team expertise to align with business/ enterprise demand and direction; assess team skills and capabilities and continually looks for ways to provide and enhance the value delivered

Leads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans

Leads the process of setting performance objectives for the team; track, monitor and effectively address and/ or reward performance in a timely manner

Manages employees in compliance with all human resources policies, procedures and guidelines of conduct

Supports an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes

Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives

Establishes and fosters a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives

Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams

Qualification

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Fraud ManagementExecutive Level Material PreparationPeople ManagementMicrosoft OfficeAdvanced ExcelBudget ManagementStrategic PlanningRisk ManagementOperational EfficiencyConfidential Information Handling