CONNECT, powered by American Family Insurance · 1 day ago
Senior Manager, Insurance Operations - Lic
Boston, MA
Full-time
Remote
Mid, Senior Level
$95K/yr - $161K/yr
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Insider Connection @CONNECT, powered by American Family Insurance
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Responsibilities
Creates a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Works with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
Leads with influence and expertise. Actively contributes to division or department leadership team. Communicates and supports organization mission, vision, values, policies, and practices.
Designs a holistic strategy and approach to the growth of the operations department.
Collaborates with key company stakeholders on the development, implementation and operational support of strategies spanning multiple functions.
Identifies strategies used by other companies to understand and drive care center performance. Determines how best to use or adapt these strategies.
Manages business relationships with business partner leaders to manage the coordinated initiation, evaluation, prioritization, authorization, implementation, and operational functionality of programs supported within the operations center.
Leads in the planning and development of various analyses which are used by department leadership to evaluate decision options. Alerts management to risks, issues and opportunities and recommends initiatives to address gaps or opportunities.
Introduces new projects, manages project status updates and department position on strategy changes.
Leads expert interpretation of risk management and related reports, sales forecast reports, related financial reports, retention reports and expansion state metrics for impacts to customer or agent operations.
Manages results and reviews initiatives to affect desired short and long-term strategies.
If applicable, reviews underwriting analysis and performance scorecards to identify trends and performance areas of concern.
Qualification
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Required
Demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated experience counseling, consulting and negotiating to guide strategic business decisions across all levels of management.
Solid knowledge and understanding of insurance products and sales principles.
Solid knowledge and understanding of profit, growth and retention measures.
Demonstrated effective leadership experience, including people or project management.
Solid knowledge and understanding of contact center operations.
Required to maintain current, active license(s) status by continuing education and meeting all state, operating and regulatory requirements.
Property and casualty producer licenses for all operating and/or service states must be obtained within 12 months of hire.
Preferred
Leadership and Team Management: Effectively leading, motivating, and managing cross-functional teams or large departments.
Performance Management: Providing constructive feedback to help team members grow and improve.
Strategic Initiatives: Driving strategic initiatives and achieving organizational goals.
Benefits
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
Company
CONNECT, powered by American Family Insurance
CONNECT, powered by American Family Insurance, offers auto, home, condo, renters, umbrella and specialty insurance with exclusive discounts, benefits and Handle With Care® experience.
Founded in 1987
1001-5000 employees
H1B Sponsorship
CONNECT, powered by American Family Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (9)
2021 (4)
2020 (7)
Funding
Current Stage
Late StageCompany data provided by crunchbase
