Oscar Health · 22 hours ago
Senior Manager, Member Services
Tempe, AZ
Full-time
Remote
Senior Level
$114K/yr - $154K/yr
5+ years exp
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Responsibilities
Decipher key business insights and trends, utilizing those insights to better position the business culturally and operationally
Create routines that surface opportunities and implement risk mitigation strategies and drive cross-functional collaboration.
Collaborate with business leaders and internal stakeholders to set strategy, align on organization structure, and evaluate people-based business decisions
Responsible for ongoing career development of your team, maintaining culture and employee satisfaction
Compliance with all applicable laws and regulations
Other duties as assigned
Qualification
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Required
5+ years of experience managing and scaling large operations teams within a production or customer service-based environment
5+ years coaching and developing teams
5+ years experience with production-based operating models and KPI's
4+ years experience using data and metrics to drive process and program improvements
Proficiency with data visualization tools (Tableau, Looker, Periscope, etc.)
Operational Excellence Certification or demonstration of concepts (Lean Six Sigma Green Belt or similar)
3+ years Experience working with teams in multiple locations and within multiple disciplines
Preferred
2+ years Healthcare or related experience; specifically in high-volume insurance operations
Bachelor's Degree
Exceptional organizational skills and attention to detail
Advanced Google Suite or Microsoft Office capabilities
Benefits
Medical, dental, and vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life and disability insurance
Paid wellness time and reimbursements
Company
Oscar Health
Oscar is a health insurance company that offers individual and family plans, medicare advantages, and small group products.
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.63BKey Investors
Tiger Global ManagementAlphabetFounders Fund
2021-03-03IPO· undefined
2020-12-17Private Equity· $140M
2020-06-26Private Equity· $225M
Leadership Team
Mark Bertolini
Chief Executive Officer
Isaac Councill
CTO
Recent News
2024-11-15
Fierce Healthcare
2024-11-11
Company data provided by crunchbase
