Forward Financing · 11 hours ago

Senior Manager, Recovery & Arbitration Collections

Greater Boston

Full-time

Remote

Senior Level

7+ years exp

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Responsibilities

Evolve and build out modern collection strategies

Implement payment guidelines that maximize dollars recovered in the shortest timelines possible

Curate and continually evaluate the outbound content of customer emails & texts

Identify opportunities for efficiency improvements through automation/tech/process changes

Strategize outreach and payment strategies around key pressure points (commercial liens, arbitration, & collections placement).

Maintain continuous follow-through using various outreach methods (calling, texting, emailing) to reach out to customers who may not be responsive.

Expertly leverage data to drive outcomes

Achieve monthly goals of recovered payments from customers, meeting or exceeding incentive compensation targets.

Make data-driven decisions regarding inventory management & staff work assignments

Identify areas of development by leveraging data and account reviews to implement coaching around collection strategies

Set benchmarks and evaluate data to drive performance and create accountability.

Contribute to shaping and implementing scorecards and performance reviews for our Managers and Account Specialists

Lead a high-performing group of Account Specialists and Managers

Coach the entire team to be expert negotiators

Hold weekly one-on-one meetings with Managers to discuss team performance and dig in on areas of development

Model leadership behavior by being adaptable, communicating clearly, and driving performance.

Provide immediate and clear feedback and coaching regularly

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Collection strategiesData analysisManagement experienceDebt collection lawsCoaching skillsProcess improvementsPerformance reviews