66 applicants

Company

MongoDB · 2 hours ago

Senior Manager, Sales Operations

United States

Full-time

Remote

Senior Level, Lead/Staff

$109K/yr - $215K/yr

7+ years exp

Maximize your interview chances

Cloud ComputingDatabase

Growth Opportunities

H1B Sponsor Likely

Insider Connection @MongoDB

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Own vision for post-sale operations process and systems strategy, driving operational excellence across customer lifecycle to help the organization realize its objectives

Work across go-to-market, business analytics teams, and product to drive programs that enhance the ability to measure customer health, risk, and opportunity for expansion

Establish and enforce governance frameworks that ensure processes are consistently followed and properly controlled. Develop steering committees and working groups to oversee adherence and performance

Act as a conduit sitting between go-to-market stakeholders and CRM-Tech teams. Ensure consistency on overall strategic goals, standards, and objectives for each planning cycle. Design and develop a global internal tool ecosystem that is scalable and flexible

Delve deep into processes and underlying data, identifying root causes and framing business problems. Propose and implement solutions to enhance efficiency and effectiveness

Collaborate closely with cross-functional teams, including the rest of the Sales Operations, CRM-Tech, IT Infrastructure, Customer Success, Renewals, Technical Services, Professional Services, Solution Architecture, GTM Center of Excellence, and Product teams to drive results and ensure alignment across the organization

Facilitate regular leadership updates with key stakeholders to review process performance and drive continuous improvement initiatives

Partner with Enablement to plan large-scale business transformations, rollouts, and adoption of new process

Build and scale the global team that supports the process and systems across post-sale and bottom of funnel functions

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales OperationsCustomer Success OperationsRevenue OperationsCRM SystemsSalesforceGainsightProcess OptimizationStakeholder ManagementStrategic PlanningManagerial ExperienceExecution-Driven MindsetConsumption Business Model

Required

Bachelor’s degree required

7-8 years of relevant experience in sales operations, revenue operations, customer success operations, sales systems, or related fields

Execution-driven mindset with a focus on achieving tangible results

Proven track record of successfully driving change and optimizing processes

Strong stakeholder management skills with ability to gain consensus on priority and communicate progress and results

Strong organizational and strategic planning skills, with a keen orientation towards managing ‘Sales Operations as a product’ for go-to-market

Deep experience with CRM systems and tools; experience with Salesforce and Gainsight preferred

Managerial experience is required

Preferred

Experience working in consumption/pay-as-you-go business model is highly desirable

Benefits

Equity

Participation in the employee stock purchase program

Flexible paid time off

20 weeks fully-paid gender-neutral parental leave

Fertility and adoption assistance

401(k) plan

Mental health counseling

Access to transgender-inclusive health insurance coverage

Health benefits offerings

Company

MongoDB

Glassdoor

4.2

MongoDB is a next-generation database that helps businesses transform their industries by harnessing the power of data.

Founded in 2007

New York, New York, USA

1,001-5,000 employees

https://www.mongodb.com/

H1B Sponsorship

MongoDB has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (97)

2022 (96)

2021 (69)

2020 (28)