Stanley 1913 · 3 hours ago

Senior Manager, Special Markets

Seattle, WA

Full-time

Remote

Senior Level

$140K/yr - $160K/yr

7+ years exp

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Consumer GoodsE-Commerce

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Responsibilities

Develop a best-in-class operation in the premium promo space.

Build and nurture relationships with key customers and suppliers, while cultivating new business opportunities and identifying incremental product offerings to drive growth.

Lead collaboration efforts with Sales, Order Support, Demand Planning, and Operations teams to manage and execute co-branded, custom-logo projects.

Develop and implement a streamlined customer support system to enhance the experience for both suppliers and partners.

Develop a data-lead strategy to identify gaps in our current strategy

Strategic Development: Develop and execute a strategic plan for our premium promotional business, with a focus on relationship-building, market expansion, and identifying new revenue streams.

Supplier & Customer Relations: Prospect, cultivate, and maintain strong relationships with suppliers and customers. Evaluate and onboard new suppliers to expand our offerings and enhance our B2B partnerships.

Innovation and Growth: Identify new product offerings to bring incremental growth to the channel, exploring opportunities that align with Stanley's brand and customer needs.

Licensing and Partnerships: Support licensing opportunities within sports and manage operational aspects of strategic sport partnerships, ensuring alignment with brand values and business goals.

Communication & Coordination: Coordinate with Order Support teams to keep B2B customers and Sales Leaders updated on project status. Provide regular status updates and prioritize communication to maintain a seamless order process.

Demand and Forecast Alignment: Monitor and manage order flow to align with demand and forecast expectations, working closely with supply chain and logistics.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales Operations ManagementPromotional Products IndustryStrategic PlanningCustomer Support FrameworksSupply Chain KnowledgeLogistics UnderstandingDemand PlanningMicrosoft ExcelMicrosoft WordMicrosoft OutlookElastic B2BRelationship Building

Required

7+ years of experience including 3+ years in a senior role managing complex sales operations.

Experience in the promotional products or corporate gifting industry and knowledge of customization processes (e.g., artwork proofing, laser etching) is a plus.

Proven ability to develop and execute strategic plans, build relationships with key stakeholders, and drive growth through new business opportunities.

Demonstrated experience in creating customer support frameworks that enhance supplier and partner relationships.

Strong understanding of supply chain, logistics, and demand planning to ensure seamless project execution.

Proficiency in Microsoft Excel, Word, and Outlook; experience with Elastic B2B or similar platforms is a plus.

Excellent written and verbal communication skills; ability to engage effectively with diverse audiences and project a professional image across communication channels.