56 applicants

Company

Amplify · 17 hours ago

Senior Manager, Training & Development, CX

Remote - United States

Full-time

Remote

Senior Level, Lead/Staff

$85K/yr - $100K/yr

12+ years exp

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Responsibilities

Define and document the essential skills, experience, and competencies required for Onboarding Specialists & Support Analyst contractor roles, aligning them with organizational goals and department needs.

Create and refine interview tasks and evaluation materials to effectively assess candidates' expertise and fit for the role. Ensure they align with best practices and incorporate relevant competencies.

Develop and deliver training sessions for interviewers to ensure consistency and objectivity in the hiring process.

Oversee and ensure a fair and unbiased candidate selection process that drives towards department-wide KPIs by reviewing evaluative feedback, monitoring interview practices, and applying strategic insights to improve outcomes.

Lead the project management of onboarding content, ensuring the design and execution align with key learning principles. Coordinate cross-functional efforts to create a cohesive learning journey that incorporates essential instructional design principles, engaging multimedia elements, and interactive components to effectively prepare new hires for their roles.

Design, implement, and oversee training components that reflect best practices in adult learning.

Deliver training sessions and ensure strategic communication with key stakeholders.

Continuously improve training experiences based on participant feedback and organizational goals.

Develop and contribute to strategies focused on retaining and engaging the contractor specialist cohort.

Support leaders with initiatives that promote professional growth and satisfaction.

Identify trends in retention and implement strategic solutions.

Operate as a cultural leader by continuously supporting the development, evolution, and maintenance of a strong team culture rooted in our company’s purpose, CX team charge, and commitment to diversity, equity, and inclusion.

Develop, design, structure and support ongoing, purposeful training across the CX team, including new and returning team members.

Develop systems and processes to ensure that all team members are engaged team members and have access to continuous development aligned to a vision of excellence for their roles, their organizational leadership, and potential future roles.

Integrate and align your work with team and company priorities, actively contributing to the achievement of these goals.

Participate in and/or lead team commitments, including working groups, team meetings, projects, and other initiatives contributing to the overall success of the CX Training & Development Team and CX team at large.

Flexibly support various initiatives as needed, adapting to the changing needs of the organization and contributing to emerging projects or priorities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

K-8 classroom teachingTraining program developmentProject managementGoogle Suite proficiencyMicrosoft Office proficiencySalesforce proficiencyAdult learning principlesInterviewing skillsData analysisInstructional designTeam managementCultural leadership

Required

Bachelor’s degree or equivalent related work experience

12+ years of K-8 classroom teaching and/or relevant professional experience

Proven record of achieving ambitious results in previous role

Experience (at scale) designing and delivering training sessions

Experience developing and managing projects, including creating detailed plans, forecasting and meeting deadlines, and data analysis.

Demonstrates exceptional professionalism, poise, and judgment at all times

Tech and data savvy - exceptional with Google, Apple, and Microsoft office suites (e.g. word processing, excel/sheets, slides/decks); proficient in Salesforce and similar platforms; and eager and able to pick up any new technology or software with ease

Preferred

Experience as an Instructional Leader and/or Curriculum Developer across a district or network of schools

Experience developing and delivering training at Amplify or using Amplify products as an educator or administrator in alignment/support of adult learning principles

Experience with hiring, onboarding, and managing teams of people

Track record of taking technical information and developing learning experiences that are simple, clear, and accessible