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GeneDx · 2 days ago
Senior Manager, EHR Integration & Optimization
New York, NY
Full-time
Onsite
Senior Level
$155K/yr - $170K/yr
5+ years exp
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Responsibilities
Lead client interactions for EHR integrations, ensuring successful implementation and go-live for new and existing clients.
Apply your strong technical expertise and client success skills to ensure smooth communication, manage expectations, and troubleshoot any potential issues.
Partner closely with the Enterprise Sales team to understand their specific client needs and objectives. Collaborate to develop and implement tailored EHR integration solutions that meet strategic goals and deliver exceptional value.
Be prepared for involvement in pre-integration discussions with health systems to showcase the value proposition of GeneDx's ongoing, high-touch EHR support model.
Collaborate with regional sales executives and client relationship managers to ensure ongoing client satisfaction and successful post-integration support. Foster strong relationships and work together to address client needs, identify opportunities for optimization, and drive long-term success.
Collaborate with the Product & Tech team to:
Identify client feedback and translate it into technical requirements.
Communicate client needs and priorities to inform roadmap decisions.
Deliver exceptional technical support and guidance to clients. This includes actively addressing their questions, collaborating with internal experts to tackle complex issues, and utilizing innovative problem-solving methods to achieve swift resolution and identify root causes.
Monitor and optimize client EHR integrations for optimal performance and data flow.
Develop and maintain documentation, best practices, and training materials related to EHR integrations.
Participate in strategic business reviews and present to administrative-level executives to showcase the impact of EHR integrations and drive future initiatives.
Other duties may be assigned
Qualification
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Required
Minimum 5 years of experience in EHR integrations and/or healthcare IT.
Proven experience leading technical teams and projects.
Strong understanding of EHR technology, data integrations, and healthcare data standards like HL7 and FHIR.
Advanced written and verbal communication skills with ability to translate complex technical concepts to non-expert stakeholders.
High level of emotional intelligence with collaboration, interpersonal skills, and client success proficiency as strengths.
Ability to manage multiple priorities and work independently in a fast-paced environment.
Intrinsically motivated with a passion for world-class service and exceeding client expectations.
Preferred
Preferred bachelor's degree in business, information technology, marketing, sciences or related field/or equivalent experience.
Benefits
Paid Time Off (PTO)
Health, Dental, Vision and Life insurance
401k Retirement Savings Plan
Employee Discounts
Voluntary benefits
Company
GeneDx
GeneDx uses artificial intelligence and machine learning to analyze patient data to provide insights to transform the practice of medicine.
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$941MKey Investors
BlackRock Innovation Capital
2023-01-27Post Ipo Equity· $150M
2022-01-18Post Ipo Equity· $200M
2021-07-23Post Ipo Equity· $350M
Leadership Team
Katherine Stueland
Chief Executive Officer
Kevin Feeley
Chief Financial Officer
Recent News
2024-06-04
2024-06-04
Company data provided by crunchbase
