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Company

Original Job Post

The Container Store · 2 days ago

Senior Manager, User Experience

Coppell, TX

Full-time

Hybrid

Senior Level

7+ years exp

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Responsibilities

Drives user experience by reviewing performance and directing work efforts of Designers to ensure products are aligned with company, stakeholder and end user priorities

Aligns user experience efforts across products and projects

Understands enterprise goals and KPIs to ensure value is delivered against them

Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help design enterprise products that provide The Container Store customers and associates with an unparalleled shopping experience

Communicates with key user and operational groups to understand business needs

Elicits ideas and assists team members with gaining shared understanding, and aligns the product team and stakeholders

Presents complex design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners

Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner

Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise

Reviews recommended designs and work of UX team members to ensure that designs are aligned with company, stakeholder, and end user priorities

Develop and implement a comprehensive UX strategy that supports the company's business objectives.

Lead, mentor, and grow a team of UX designers, researchers, and other UX professionals.

Champion a user-centric approach across all digital touchpoints.

Oversee the design and development of user interfaces for E-commerce, Mobile App, customer-facing channels, associate tools, and marketing assets.

Ensure the UX design is consistent, intuitive, and enhances the overall user experience.

Utilize user research, data analysis, and usability testing to inform design decisions.

Collaborate with product managers, engineers, marketers, and other stakeholders to deliver cohesive and high-quality user experiences.

Present UX strategies, designs, and research findings to senior leadership and other key stakeholders.

Lead user research efforts to gather insights and understand user needs, behaviors, and pain points.

Stay up-to-date with industry trends, best practices, and emerging technologies to continuously improve the UX function.

Receives and prioritizes incoming requests from business partners and stakeholders

Provides leadership, mentoring, and coaching to User Experience professionals

Attracts, retains, and develops top talent

Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback

Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs

Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)

Qualification

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UX designE-commerce designMobile apps designDigital platforms designUser-centered design principlesUX design toolsDallas/Ft. Worth area knowledge Container Store brand knowledgeProblem-solvingProject managementCommunicationPresentationFlexibilityPositive attitudeTeam-focused