Allstate · 1 day ago

Senior Manager Claims Auto

CAN - ON GTA (Remote)

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

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Responsibilities

Strategically collaborate with the Director level

Provides, maintains, and monitors Manager authority levels

Ensure workload is evenly distributed amongst the Managers

Lead Manager team huddles

Conduct MOR meeting with Manager Direct Reports

Work with Managers on their Performance Assessment Plans

Salary planning with Managers for their Direct Reports

Manages and resolves escalated customer communications, concerns, conflicts, or issues that fall within the authority level between the Manager and Director

Releasing cheque holds that fall between the Manager and Director authority level

Review analysis of key metrics and operational reports from Finance, Corporate Risk and Delivery teams and initiate plans to improve claims processes and the customer experience

Review Quality Assurance results and ensure proper feedback and coaching is provided to the Claims Advisors through managers’ weekly huddles and one-on-ones

Collaborate amongst all key stakeholders, including Design department and Delivery Leadership, to define, develop, and implement recommendations for operational, loss cost, and/or expense reduction improvements

Lead discussions with their Direct Reports and teams to implement change management initiatives while working closely with their Director to ensure consistency in messaging

Participation at industry committees

Qualification

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People ManagementClaims ManagementInsurance Policy KnowledgeAnalytical ProceduresCIP DesignationConflict ManagementMulti-Provincial Claims KnowledgeContinuous ImprovementAllDocs Knowledge

Required

10 or more years of related experience

5-7 years’ experience in people management within Claims, specifically auto

Advanced knowledge of: Insurance policy, coverage, and regulation;

Claim processes, policies, procedures, claim systems, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards

Analytical procedures to reconcile, manipulate, and recognize patterns of data

Problem-solving and preparation of complex reports for analysis

Advanced negotiation and/or arbitration skills

Advanced conflict management and problem resolution skills in managing internal and external customer relationships

University Degree/College Diploma

CIP or working towards CIP designation