37 applicants

Company

Paycor · 4 hours ago

Senior Manager Implementation - Digital (Remote)

United States

Full-time

Remote

Senior Level

$98K/yr - $168K/yr

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Bookkeeping and PayrollEmployment

H1B Sponsor Likely

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Responsibilities

Provide vision, leadership, and coaching to all team members relative to a best-in-class client onboarding experience

Lead a team of front line managers to facilitate effective and accurate set ups of complex implementations

Cultivate relationships with Sales to understand clients ' expectations and reasons for choosing Paycor

Collaborate with Product Development/IT to understand Paycor’s product capabilities and how they address clients ' needs

Work with internal business partners to investigate, analyze, and troubleshoot sensible solutions to technical anomalies between clients ' and Paycor systems

Recognize and manage the implementation of efficiency gains to maximize the client experience and to establish a culture of continuous improvement

Partner with Client Support to effectively transition clients from start up to ongoing maintenance

Maintain a close connection to all active implementation projects; communicate status updates to various stakeholders

Establish and maintain a high level of client satisfaction

Foster a working environment that is energized, motivating and contributes to the positive associate engagement

Collaborate with peers and direct reports to drive personal and organizational success; execute Paycor’s core people practices including: performance management, professional development, coaching, and recognition

Evaluate workflow and associate capacity to maximize resources and to provide highest level of client service

Hire and staff team appropriately with recommendations for both short and long term workforce capacity models

Manage and analyze key Implementation metrics to assess the team 's performance relative to client service; recognize trends and lead actions to maximize productivity and efficiencies

Oversee internal workflow policies/procedures; recommend and manage improvement efforts

Serve as the highest escalation point, visiting clients on site when appropriate

Manage expenses within the established budget and achieve targeted associate retention goals Other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client onboarding experiencePayroll software knowledgeHCM software knowledgeTechnical troubleshootingProficiency with technologyTime management skillsMotivational skillsFlexibility in scheduling

Required

Four-year degree

Excellent leadership and motivational skills; must excel at providing direction, motivating, and coaching to direct reports and be visible with front line managers and associates

Excellent written and verbal communications and interpersonal skills

Good organizational and time management skills

Demonstrated proficiency with complex technology

Ability to adapt to change and a rapidly growing environment

Flexibility in scheduling to meet client needs with short turnaround

Strong analytical skills

Limited travel

Preferred

Payroll and/or HCM software knowledge preferred

Benefits

A flexible virtual-first work philosophy

An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth

401(k) with $.65 match for every dollar contributed up to 6% of eligible pay

Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)

Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care

Paid leave for birth parents, non-birth parents, elder caregivers, and military support

Sabbatical opportunities for tenured Associates

Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount

Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges

Company

Paycor

Glassdoor

3.5

Paycor is a provider of online payroll processing, human resource management services, and timekeeping software to help businesses.

Founded in 1990

Cincinnati, Ohio, USA

1,001-5,000 employees

http://www.paycor.com

H1B Sponsorship

Paycor has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (28)

2022 (36)

2021 (29)

2020 (43)