Oscar Health · 6 hours ago
Senior Manager of Capacity Planning
United States
Full-time
Remote
Senior Level
$107K/yr - $141K/yr
6+ years exp
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Responsibilities
Shape the strategy of Workforce Management team around principles and guidelines
Guide the success of planning, scheduling and real-time command center operations to achieve and maintain operational goals
Accountable for the accurate application of scheduling activities and oversight for production teams using Workforce Management
Responsible for ongoing evaluation and improvement of Oscar's workforce management systems, processes, and capabilities in line with Oscar's objectives
Lead and develop a stabilized team connected to the mission of the company
Compliance with all applicable laws and regulations
Other duties as assigned
Qualification
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Required
6+ years of experience managing shared operations or teams at multiple locations
6+ years coaching and developing teams
4+ years experience leading production control, workforce management, operational planning, budgeting or forecasting functions (100+ employee)
4+ years experience in LEAN, Six Sigma, or other improvement methods
2+ years experience facilitating, presenting to, and influencing senior-level leaders
2+ years experience leading change management within large teams (100+ employee)
Preferred
Contact center, distribution center, or manufacturing experience
Experience in implementation and expert-use of WFM systems (Five9, Clearview, Verint, Nice, IEX, or Cisco) and Google Workspace
Operational Excellence Certification (Lean Six Sigma)
Benefits
Medical, dental, and vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life and disability insurance
Paid wellness time and reimbursements
Company
Oscar Health
Oscar is a health insurance company that offers individual and family plans, medicare advantages, and small group products.
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.63BKey Investors
Tiger Global ManagementAlphabetFounders Fund
2021-03-03IPO· undefined
2020-12-17Private Equity· $140M
2020-06-26Private Equity· $225M
Leadership Team
Mark Bertolini
Chief Executive Officer
Isaac Councill
CTO
Recent News
2024-11-15
Company data provided by crunchbase
