DailyPay, Inc. · 1 day ago
Senior Manager of Client Success, SA|ENT
New York, NY
Full-time
Remote
Senior Level
$145K/yr - $194K/yr
5+ years exp
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Responsibilities
Build, motivate, and lead a high-performance in-office and remote Client Success Team
Support career development through measurable OKRs and performance feedback
Provide recognition for individual, team, and cross-functional achievements
Facilitate executive decision-making to support a ~100+ client book of business
Partner with sales and leadership to close pipeline deals and set expectations
Collaborate with Marketing to grow the end-user population throughout the customer lifecycle
Work with CS Enablement to drive revenue through cross-sell and up-sell opportunities
Support the creation of Success Plays and other assets for GTM initiatives
Minimize client operational losses in collaboration with Payments, Trust and Safety, and other teams
Manage customer escalations and ensure prompt resolutions
Deliver impactful QBRs with senior customer management
Stay ahead of market risks and competitive differentiators, providing actionable churn risk insights
Manage individual and team CS KPIs (Net Enrolled Retention, Churn, and CSM scorecard)
Focus on quarterly and annual KPI goals related to Enrollment, Adoption, Permissions, and NPS/CSAT
Lead pipeline management for upsell and cross-sell opportunities using Catalyst
Maintain Catalyst account health fields to predict churn indicators
Qualification
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Required
BA/BS degree in Business Administration, Sales, or a relevant field (or equivalent experience)
Proven experience leading GTM teams through the client lifecycle, preferably in a SaaS environment
Ability to drive product roadmap improvements and develop retention strategies for at risk clients
Experience in managing KPIs to drive team success and achieve strategic outcomes
Exceptional problem-solving abilities and the capacity to thrive in a fast-paced, dynamic environment
Commitment to fostering a culture of collaboration, innovation, and continuous improvement
Deep understanding of Enterprise CS models driving Business Results and CLV, with a minimum of 5+ years in Customer Success
Benefits
Exceptional health, vision, and dental care
Opportunity for equity ownership
Life and AD&D, short- and long-term disability
Employee Assistance Program
Employee Resource Groups
Fun company outings and events
Unlimited PTO
401K with company match
Company
DailyPay, Inc.
DailyPay, Inc., powered by its industry-leading technology platform, is on a mission to build a new financial system for everyone.
501-1000 employees
H1B Sponsorship
DailyPay, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$1.35BKey Investors
CitiCarrick Capital PartnersBarclays Corporate Banking
2024-10-24Debt Financing· $100M
2024-01-18Series Unknown· $75M
2024-01-18Debt Financing· $100M
Leadership Team
Stacy Greiner
CEO
Robert Law
Co-Founder
Recent News
2024-12-04
Company data provided by crunchbase
