Demant · 6 hours ago

Senior Manager of Field Training

United States

Full-time

Remote

Senior Level, Lead/Staff

5+ years exp

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Responsibilities

Manage a team of 8 field trainers, prioritizing efforts in line with Oticon’s Learning and Development strategy. Oversee talent development and retention efforts for the field training team.

Work with Associate Director of Learning Design, Head of Audiology and other stakeholders (e.g. Product Management, Strategic Partners) to create new presentations, or customize existing presentations that field trainers will use in training customers on new and existing products. Conduct Train-the-Trainer sessions to educate trainers on the best way to convey the Oticon story in their presentations.

Personally deliver presentations at local, regional, online and national training/seminars and conferences.

Conduct ride-alongs with each field trainer twice a year to provide coaching on presentation skills and audiological/product knowledge.

Partner with Regional Managers on territory planning for the field trainers that aligns with each region’s needs.

Develop metrics that help to evaluate trainer effectiveness in delivery, and monitor each trainer’s quality, quantity and qualification of customer visits. Use the data gathered for coaching opportunities.

Audit training programs in the field to measure effectiveness and evaluate quality control. Provide feedback and recommendations for improvements.

Extensive travel (up to 80%) required to participate in internal/external workshops and seminars to support the field trainers.

Manage Oticon’s University Program. This includes recommending university curriculum, partnering with the Associate Director of Learning Design to create FDA approved presentation materials and prioritizing university visits so that Oticon can maximum its impact with the available trainer resources.

Partner with Meetings and Events to plan and execute Oticon’s annual university programs, including summer camp and the virtual student summit.

Partner with Marketing to develop and implement ongoing social media and outreach activities to nurture and grow student leads.

Communicate with customers and Oticon staff within the following standards:

Voice-mail and E-mail returned within 2 business days.

Expense reports and special information requests sent within guidelines outlined in the company’s T&E policy.

Ride-along reports submitted within 7 business days.

Qualification

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AudiologistPublic speakingOticon products knowledgeAccount ManagementField TrainingSales frameworksSales techniquesProject management skillsCollaborative skills