200+ applicants

Company

Capital Rx · 3 days ago

Senior Manager of Product Operations

United States

Full-time

Remote

Senior Level

$120K/yr - $155K/yr

5+ years exp

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Responsibilities

Support the strategic and operational launch of new products and expansion of current products

Handle all vendor relationships from a non-technical perspective, including supporting contract negotiations, evaluating vendors, and facilitating final agreements

Maintain thorough knowledge of vendor and client obligations including SLAs, terms, and reporting/compliance capabilities

Work with account management, legal, technology, network and clinical teams to support the growth and implementation of these products across the organization

Support sales with new clients and lead client renewal process

Serve as the relationship lead on these accounts, incorporating other internal staff where and when needed to the relationship

Maintain thorough knowledge of contractual obligations assigned book of business, including financials, terms, and reporting/compliance

Comprehensive knowledge of our business, including products and services. Able to field questions from the client side and answer them correctly. Able to demonstrate and use our JUDI software and ability to understand how JUDI can support additional use cases or new products

Identify and contribute to process improvement efforts, including defining SOPs as needed and ensuring they are followed

Review and advise on JUDI product roadmap to ensure prioritization meets internal and external needs and contractual obligations are met

Other duties as assigned

Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Product ManagementHealthcare TechnologyVendor ManagementJUDI SoftwareProcess ImprovementProject ManagementMicrosoft Office

Required

Bachelor’s or advanced degree or relevant professional experience

A knowledgeable individual with appropriate healthcare technology industry experience with at least 5 years management consulting, product management, or product operations experience

Ability to exercise considerable judgement, maintain confidentiality, and act in a diplomatic manner

Progressive staff management experience

Ability to independently identify, research and resolve issues including digging into data and program set ups to identify problems

A person who can relate to people at all levels of an organization and possesses excellent communication skills

An excellent facilitator who is experienced in resolving conflicts between different parties to a dispute

A decisive individual who possesses a strategic focus as well as an operational, implementation, and detail-oriented perspective

A strategic planner with sound technical skills, analytical ability, good judgement, and strong operational focus

Ability to work with peers across different disciplines in a team effort

Demonstrated ability to manage multiple priorities and deadlines

A well-organized and self-directed individual who is able to work with minimal amount of supervision

Capability to efficiently complete tasks in a fast-paced environment

Ability to work extended hours, weekends, and holidays pursuant with industry demands