CVS Health · 17 hours ago

Senior Manager Quality of Care - Aetna/Mercy Care AZ

Phoenix, AZ

Full-time

Remote

Mid, Senior Level

$90K/yr - $195K/yr

3+ years exp

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Responsibilities

Lead the development, implementation, and monitoring of quality improvement initiatives to enhance patient care and safety.

Collaborate with clinical teams to identify areas for improvement and develop strategies to enhance quality and performance metrics.

Analyze data related to patient outcomes, satisfaction, and safety, and use insights to drive quality improvement efforts

Serve as a key resource for quality assurance activities and provide guidance to staff on best practices in quality of care.

Develop and maintain strong relationships with regulatory agencies, accrediting organizations, and other key stakeholders.

Facilitate root cause analysis and investigations of quality of care concerns and adverse events, ensuring appropriate resolution and strategic follow up.

Prepare and present reports on quality metrics, trends, and improvement initiatives to senior management and other stakeholders

Act as a liaison between clinical staff, management, and external regulatory agencies regarding quality related issues and initiatives.

Exceptional communication skills, both verbal and written.

Qualification

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Registered nursing licenseHealthcare quality managementData analysisRegulatory requirements knowledge