Rangam ยท 1 day ago
Senior Manager User Experience
United States
Contract
Remote
Senior Level
$80/hr - $83/hr
5+ years exp
Maximize your interview chancesConsultingInformation Technology
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Responsibilities
Research Tools: Assign researchers with seats to a variety of research tools available to them. Pull usage reports (monthly), recommend areas where further investment is needed, communicate findings to leadership and team.
Meet quarterly with research tool suppliers to review usage, understand product roadmap. Organize training sessions for the team.
Contribute to research tool capacity and budget planning during the fiscal year planning process.
Knowledge Management: Maintain team's knowledge management infrastructure, which consists of 2 SharePoint sites (Working Folders, Hub) and templates and collections in HITS (a research insights repository).
Work may include creating new templates/content, authorizing access and troubleshooting technical issues.
CI Research: Request tenants and set up virtual machines with encrypted passwords in Azure. Assist researchers with setting up virtual machine access for their CI research projects. Monitor and add capacity (tenants and virtual machines) as needed.
Communications: Create and maintain content about and for the team on the Hub SharePoint site. Create newsletter articles (every other month) based off of previously published research.
Onboarding/Offboarding: Update onboarding content as needed. Collaborate with team Business Manager and Exec Admin on onboarding/offboarding action items as needed.
Ad hoc projects as the need arises.
Qualification
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Required
5+ years of work experience in program management, project management or operations roles
Thrives in a fast-paced environment and juggle multiple workstreams simultaneously.
Picks up new information and learns processes quickly.
Operates effectively in an ambiguous environment. Can find the right experts to consult and locate information that exists outside of the team.
Strong project management, organization, and planning skills with attention to detail.
Strong written and verbal communication skills. Responsive; answers messages and emails within 24 hours.
Knowledge and experience working with SharePoint, in addition to core MS365 apps (Outlook, Word, Excel, PowerPoint, MS Forms).
Problem solver and 'can do' mindset. Digs into issues and persists through to solutions.
Forward-looking and proactive. Identifies and creates information/resources and takes actions that enable the team to operate smoothly.
Preferred
Prior experience working in tech, preferable with a UX team and/or in research operations.
Experience working with Azure
Company
Rangam
Rangam is a global, innovative, total talent management firm with a mission to accelerate meaningful employment for everyone.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Nish Parikh
Co-founder & CEO
James Mahoney
Chief Operating Officer
Company data provided by crunchbase
