79 applicantsPosted by Agency

Company

AHEAD · 2 hours ago

Senior Network Technical Consultant - Collaboration

United States

Full-time

Remote

Senior Level

5+ years exp

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Cloud ComputingInformation Technology

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Collaborate with AHEAD management, Cisco, and third-party vendors to implement customized Unified Communications & Video solutions tailored to client needs.

Document all aspects of the delivery process, including installation, configuration, and maintenance.

Provide senior-level support for AHEAD’s internal networking and telephony solutions, supporting sales, consultants, and executive management.

Work with the AHEAD sales team to identify new opportunities and solutions for customers.

Mentor and provide guidance to junior voice engineers.

Troubleshoot complex technical issues and provide advanced technical expertise.

Stay updated on vendor-agnostic collaboration technologies and contribute to enhancing AHEAD’s collaboration offerings.

Assist in building standards for AHEAD’s collaboration practice.

Plan, install, upgrade, and maintain Cisco IP Communications infrastructure components, including:

Cisco Unified Communications Manager (CUCM)

Cisco Unified Communications Manager Session Management Edition (SME)

Cisco Unified Communications Manager Express (Unified CME)

Cisco Unity Connection (CUC)

Cisco Unified Contact Center Express (UCCX), including:

DB integration to SQL

Skill-based routing configuration

Outbound dialing setup

CCX script creation

3rd party CRM integration (e.g., Salesforce)

Finesse layout design

Cisco IM & Presence (IM&P)

Cisco Expressway Core & Edge

Cisco Video Solutions, including:

Cisco TelePresence Management Suite (TMS)

Cisco TelePresence Management Suite Extension for Microsoft Exchange (TMSXE)

Cisco Meeting Server (CMS)

Cisco Video Codecs

Cisco IP Telephones

Third-party applications

Maintain a working knowledge of network infrastructure components supporting Unified Communications solutions, with an emphasis on voice gateways, including:

Cisco Switching

Cisco Integrated Services Routers (29XX, 39XX, 4XXX)

Cisco Analog Gateways

Dial-plan design

SIP, MGCP, and H.323

Plan, install, upgrade, and maintain cloud collaboration solutions (UCaaS), including:

Webex Meetings/IM/Calling

Webex Calling with Cloud PSTN

Webex Calling with Local Gateway

Webex Contact Center

Microsoft PBX

Microsoft Teams with Cloud PSTN

Microsoft Teams with Direct Routing (BYOC via supported third-party SBC)

Microsoft Teams Meetings

Zoom Phone

Zoom Phone with Cloud PSTN

Zoom Phone with BYOC

Zoom Meeting

Perform system-level testing and user acceptance testing (UAT) for all applications and devices.

Provide training for end-users and administrators.

Provide support for third-party training resources.

Project Closeout Documentation

Prepare as-built documentation, design/topology drawings, and detailed testing documentation (system/user).

Maintain clear and consistent communication with Ahead management regarding project status, scheduling conflicts, and delivery methodologies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cisco CCNP-CollaborationCCIE-CollaborationEnterprise IP TelephonyPBX SystemsUnified MessagingCall/Contact Center SystemsTCP/IP InternetworkingCisco TechnologyWebex CallingMicrosoft TeamsZoom PhoneSQL IntegrationSkill-based RoutingOutbound Dialing SetupCCX Script CreationCRM IntegrationDial-plan DesignSIP ProtocolMGCP ProtocolH.323 ProtocolUser Acceptance TestingTraining End-users

Required

Bachelor's degree in Computer Science, Engineering, or a related discipline (equivalent experience will be considered).

Minimum of 5 years of experience with enterprise IP Telephony, PBX, Voice/Unified Messaging, and Call/Contact Center (ACD, IVR, CTI) systems.

Strong working knowledge of TCP/IP internetworking, with a preference for experience in designing, planning, and implementing LANs and WANs using Cisco technology.

Ability to work weekends and after-hours as necessary to resolve operational issues and meet business needs.

Willingness to travel within the New York Metro Area.

Preferred

Cisco CCNP-Collaboration or CCIE-Collaboration certification preferred.

Benefits

Medical, Dental, and Vision Insurance

401(k)

Paid company holidays

Paid time off

Paid parental and caregiver leave

Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Company

AHEAD

Glassdoor

4.2

AHEAD is a solutions-based company that helps clients move to an optimized IT service delivery model.

Founded in 2007

Chicago, Illinois, USA

1,001-5,000 employees

https://www.ahead.com

H1B Sponsorship

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Trends of Total Sponsorships

2023 (16)

2022 (20)

2021 (25)

2020 (1)