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Company

Original Job Post

NYU Langone Health · 1 week ago

Senior Operations Analyst

New York, NY

Full-time

Onsite

Senior Level

$81K/yr - $110K/yr

5+ years exp

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Responsibilities

Will be required to plan, lead, and take/distribute minutes of regularly scheduled meetings with members of various teams. This includes but is not limited to creating an agenda and tracking the open issues.

Should possess a basic understanding of accounting/finance/business to assist REDF users in research of items (Purchase Orders/Invoices) and the system generated reports (Profit and Loss GL accounts).

Create adhoc reports as required.

Deliver reports and analysis outlined by management timelines. Including, but is not limited to, assisting in the Monthly/Quarterly finance reports generation, distribution, and analysis.

Ensure Data Integrity Must be reliable and check your own work.

Maintain organized tracking logs of authorized users to departmental systems. These are to be reviewed periodically. Assists in granting system access related to the onboarding/off-boarding of users. This includes, but is not limited to, following processes in place to setup users and projects/locations in Unifier.

Must be able to train all REDF users on how to use the systems (either due to new or changed processes, or a new employee basic training)

Create, modify and maintain the flowcharts of current Operations and Workflows. Need to ensure that the approval matrix is being followed in the systems. Understanding the relationship of business processes and systems is required.

Create, modify and maintain Technical and Training manuals. Must have attention to detail.

Understand and act upon systems issues, as required by the business guidelines of NYU, within a timely manner. Good organizational skills are required.

Interact with different applications from MS Office Suite (Access, Excel, Powerpoint, Word, Outlook) and possess intermediate to advanced skillset in these.

Interact with finance systems (Peoplesoft) and address accounting and system issues. Must possess basic understanding of P&L (Profit and Loss) reports and general ledger accounts.

Acts as liaison between REDF users and other departments (including but not limited to MCIT, Finance, outside contractors). Requires the creation, follow up and tracking of MCIT tickets. Good interpersonal skills are required. Must be aware of when to escalate issues of urgency with clarity.

Acts as primary Customer Support for entire REDF related systems (including but not limited to - Unifier, Analytics, PIMS, PeopleSoft/PBI). Must be able to keep up with a fast paced environment and have good communication skills.

As a senior level SME, it is expected that this role has the responsibility to double check ones own work. (eg it is highly suggested to have checkpoints and error handling built in as safeguards. Clearly mark all reports with dates and data filter specifications, and to know the audience that is being addressed.)

The Technology System Operations team requires a multi-talented team player who can conceptualize systems, integrate the business needs and be people/customer oriented. Must be able to work in a team environment. Must be computer savvy to document systems change request and perform UAT when needed.

This role will be responsible for being the Subject Matter Expert (SME) for the group. Must have full and complete knowledge of the existing systems and workflows. Must be aware of timing and implementation of changes to the systems. (eg approval matrix, onboard off board forms, etc)

Qualification

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Information systemsRelational databasesOffice softwareMicrosoft officeExcelMs accessWillingness to take initiativePerform well under pressureRelationship buildingEnglish proficiencyProblem-solvingHard-workingTeam playerSelf-motivation oral communicationWritten communicationFollow-throughFlexibilityOrganizational skills multi-taskInterpersonal skillsCustomer service skillsProfessionalismEnergyInitiativeJudgmentDiscretion

Required

Bachelors degree or higher with a business, financial or computer concentration

5+ years or relevant experience in Information Systems and Customer Service, Or equivalent education and experience

Knowledge and experience with relational databases

Knowledge of standard office software is essential, including proficiency with Microsoft Office Proficiency in MS Office, particularly excel, knowledge of MS Access preferred

Ability to multitask; strong attention to detail; self-motivation, willingness to take initiative and work as a team; good oral and written communication skills

Strong communication skills. Must be a team player

Superior follow through skills

Flexibility and willingness to work overtime

Superior organizational skills and ability to multi-task

Perform well under pressure and act with a sense of urgency

Exhibit excellent interpersonal relationship building skills

Strong attention to detail. Great customer service skills and a welcoming demeanor

High level of professionalism. Great energy and initiative. Ability to function in a fast-paced, demanding environment

Must be able to multi-task and have demonstrated good judgment, discretion, flexibility, and outstanding customer service skills in previous challenging work environment

Effective organizational, communications (verbal and written), and interpersonal skills required

Excellent proficiency in written and oral English

Qualified candidates must be able to effectively communicate with all levels of the organization