Spring Health · 3 hours ago
Senior Operations Manager, Specialty Care
Artificial Intelligence (AI)Health Care
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Responsibilities
Responsible for driving successful customer and partner implementations, acting as a subject matter expert for Specialty Care for both internal (e.g. Implementation, Customer Success, etc) and external (e.g. customer, providers, partners) teams
Lead cross-functional coordination and program management to ensure seamless execution of complex initiatives, driving alignment and meeting both internal and external deadlines
Drive innovative solutions to expand Specialty Care services, partnering with Legal, Product, Clinical, and other teams to drive new opportunities for program growth
Partner with the Director of Operations to ensure the success of the Specialty Care programs
Spearhead and drive significant cross-functional projects and initiatives to improve Specialty Care processes
Collaborate with internal stakeholders to identify opportunities for process improvement and optimization, acting as a key partner for Product, Design, Marketing and more to inform solutions that will increase operational efficiency and support program growth
Assist in developing and proactively measure progress on key program KPIs, ensuring cross-functional targets are hit
Become an expert on our Specialty Care programs, capabilities, and processes
Drive successful enablement materials and communication for cross-functional stakeholders
Lead new initiatives for the development and growth of Specialty Care
Drive operational efficiency and improvements, enabling our clinical teams to support our members with high quality care, efficiently
Qualification
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Required
7+ years of experience in operations roles, consulting, or project management, with at least 2+ years in a startup environment
4+ years of experience working in healthcare, with a deep knowledge of payor operations (e.g. claims processes, billing, medical plan design, etc)
2+ years of experience working in an external facing role (e.g. customer success, consulting, implementation)
You are comfortable with navigating complex problems and ambiguous tasks
You are proactive and have a high degree of ownership
You are highly organized and have strong project management skills, with an ability to lead cross-functional initiatives
You have strong written and verbal communication, with an ability to simplify and distill complex topics for a variety of audiences
You have solid analytical skills. Proficient in spreadsheets and comfortable with data.
Benefits
Health, Dental, Vision benefits start on your first day at Spring Health.
Employer sponsored 401(k) match of up to 2%
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.
Company
Spring Health
Spring Health provides mental health solution for employers and health plans.
H1B Sponsorship
Spring Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (5)
2022 (7)
2021 (2)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$466.5MKey Investors
Generation Investment ManagementKinnevikTiger Global Management
2024-07-31Series E· $100M
2023-04-12Series D· $71M
2021-09-16Series C· $190M
Recent News
2024-12-09
Company data provided by crunchbase