Transamerica · 1 week ago
Senior Operations Support Analyst
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Financial ServicesImpact Investing
Actively Hiring
Insider Connection @Transamerica
Responsibilities
Facilitate complex projects, research and analysis. Maintain documentation for each project, create and/or review procedures, and provide training to trainers and/or end users as needed.
Identify, schedule, prioritize, and manage project milestones to ensure team adherence and timely completion of project deliverables.
Report and document deficiencies, inconsistencies, and/or improvement opportunities in procedures which affect quality or create potential problem situations; identify and lead resolution and communicate updates.
Perform triage/troubleshooting on service work related to escalated, complex or unique situations, etc. Report to Issue Tracker as appropriate. Recommend procedural and system changes to improve end user experience.
Identify and communicate business requirements to internal partners.
Participate in user acceptance testing (UAT) planning and review test cases with internal partners.
Partner with and guide other business groups to assist with various requests, audits data/sample pulls and compilation of required files.
Help others develop subject matter expertise in operational functions, including outsourced partners.
Participate in department initiatives.
Lead continuous improvement culture and pipeline for Operations enhancements.
Qualification
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Required
Associate’s degree in a business field or equivalent experience
Five years of relevant financial service and/or operations experience
Thorough knowledge of life and/or annuity operations
Technical skills in business analysis and/or business technical support
Excellent verbal/written communication skills
Analytical, organizational, problem-solving, and prioritization skills
Strong attention to detail and ability to translate or educate others
Ability to manage multiple projects, deadlines, and stakeholders with increased complexity
Ability to work independently and make decisions in a fast-paced environment
Excellent interpersonal and relationship-building skills
Ability to collaborate with multiple stakeholders to drive consensus and alignment with objectives
Proficiency using MS Office and ability to quickly learn various software applications
Preferred
Knowledge of relevant SOX, state and federal insurance regulations
Negotiation skills
Benefits
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
College Coach Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs
Peer Recognition Program (BRAVO)
Company
Transamerica
Transamerica is a private holding company that provides services for various life insurance companies and investment firms.
Funding
Current Stage
Late StageRecent News
2024-05-24
Business Journals
2024-04-25
Coverager - Insurance news and insights
2024-04-16
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