Be an early applicantLess than 25 applicantsPosted by Agency

Company

TriNet · 3 hours ago

Senior Payroll Core Services Analyst

United States

Full-time

Remote

Senior Level

$61K/yr - $124K/yr

5+ years exp

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Bookkeeping and PayrollEnterprise Software

H1B Sponsor Likely

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Responsibilities

Provide hands on support and top-tier guidance to clients for payroll processing and training in the platform.

Manage client communications through cases in salesforce. Ensuring all communications are documented timely per documented SLA’s and provide clear details for client accounts.

Serve as the first point of escalation and adopt a positive customer-centric approach in resolving customer issues.

Effectively communicate to the client both written and verbally: advanced payroll concepts (weighted overtime, labor tracking, FLSA compliance, etc) and compliance information in accordance with Federal, State and Local regulations.

Provide seamless communication to resolve issues and ensure optimal issue resolution per documented SLA’s.

Employ a proactive approach to problem-solving and issue resolution.

Hands-on assistance with custom reporting and audits.

Assist the client with documenting workflow and work procedures to ensure controls for payroll processing are followed.

Partner with internal stakeholders when needed to ensure an exceptional customer experience.

Assist with training colleagues on best practices, processes and procedures.

Proactively identify gaps in processes and procedures and provide feedback to leadership.

Maintain positive CSAT scores for your established book of business.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Active FPCPayroll processingAdvanced payroll conceptsFederal complianceState complianceLocal complianceSalesforceMicrosoft Office SuiteExcelAccounting principlesCase management toolsCall center toolsCustomer service skills

Required

Active FPC required or recent equivalent work experience in a role providing top tier payroll support, knowledge and guidance to clients.

5+ years in a position providing top tier payroll support, knowledge and guidance to clients.

Apply analytical thinking to research and document transactions that follow payroll procedures.

Understand, apply and clearly articulate (written and verbally) advanced payroll concepts and accounting principles.

Work independently and proactively resolve issues. Engage leadership and internal stakeholders as necessary to resolve issues timely.

Effectively multi-task, prioritize and complete requests and assignments in a timely manner.

Effective with the use of payroll systems, case management tools/tracker, call center tools and other related applications.

Proficient in Microsoft Office Suite – specifically Excel.

Benefits

Medical, dental, and vision plans

Life and disability insurance

A 401(K) savings plan

An employee stock purchase plan

Eleven (11) Company observed holidays

PTO

A comprehensive leave program

Company

TriNet

Glassdoor

3.6

TriNet provides HR solutions and services to small and medium-sized businesses.

Founded in 1988

San Leandro, California, USA

1,001-5,000 employees

http://trinet.com

H1B Sponsorship

TriNet has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (34)

2022 (99)

2021 (72)

2020 (107)