Customer.io · 2 days ago
Senior Product Designer, Pipelines
United States
Full-time
Remote
Mid, Senior Level
$140K/yr - $155K/yr
3+ years exp
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Responsibilities
Develop an understanding and compassion for customers through research
Create design proposals for new features and collaborate with engineers on prototypes
Participate in the product team's prioritization of work, advocating for the customer experience
Help shape the design team's culture and design processes, including sharing thoughtful 1:1 feedback with peers
Qualification
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Required
You’re an experienced product designer with 3+ years of experience in a software development setting
You have prior success working on complex software products and an ability to learn and understand detailed technical constraints
You are comfortable approaching problems from first principles, repeatedly asking 'why?' and using that insight to explore unique, innovative solutions to complex problems
Your design executions display a high level of craft, and you have a strong ability to communicate the thinking behind your designs to partners and stakeholders
You have a growth mindset and a willingness to receive and provide feedback, and learn from mistakes
You thrive with autonomy and ownership, and are comfortable navigating ambiguity
You are comfortable communicating asynchronously, including across time zones
You have a passion for making complex functionality more approachable
You have experience and passion for taking complex concepts and making them more understandable in your designs
Preferred
Prior experience in a B2B SaaS setting, preferably working on surfaces involving a developer personae and comfort with concepts like SQL and JSON
Able to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone)
Familiarity designing within the constraints of a design system and how interfaces are built from components
Experience conducting your own user research to gather customer insights and incorporate it into your design decision-making
Experience with tools like Mixpanel, Amplitude, or Fullstory
Proficiency with Figma
Benefits
Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
16 weeks paid parental leave (including adoption and foster care)
100% paid insurance premiums for you and your dependents
401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
$1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
$250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
$300/month co-working space rental reimbursement
$2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
$1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
One month sabbatical after five years at Customer.io
We also have opportunities to meet in person with your peers throughout the year
Company
Customer.io
Customer.io enables users to send newsletters to selected segments of customers using their website data.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$9.8MKey Investors
Spectrum EquityOregon Venture Fund
2022-03-07Series A· undefined
2021-06-24Equity Crowdfunding· $5M
2017-03-24Seed· $2.9M
Leadership Team
Colin Nederkoorn
Founder & CEO
John Allison
CoFounder, Board Member, CTO Emeritus
Recent News
2024-05-19
2024-05-19
Company data provided by crunchbase
