200+ applicants

Company

Hopper · 1 day ago

Senior Product Manager, Capital One Travel Customer Experience

New York, NY

Full-time

Remote

Mid, Senior Level

$150K/yr - $320K/yr

3+ years exp

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Responsibilities

Conduct product discovery to inform new feature development, ingesting feedback from multiple channels, ensuring engineering capacity is spent on the most critical features

Create and maintain a product development roadmap that clearly highlights the customer and business impact of your work

Partner with a diverse team to develop and deploy customer facing features, including Design, Engineering, QA, Legal, Finance, Marketing and our B2B Clients

Manage engineering sprints. Work with a dedicated engineering squad to test and launch new features at a steady cadence.

Facilitate learning. Hypothesize and A/B test critical features to drive understanding and seek product-market fit for the work on your roadmap.

Obsess over data. Become intimately familiar with customer behaviour, incentives and purchase patterns

Own the experience. Think strategically about how to disrupt travel and deliver experiences that delight and surprise a large customer base, make Capital One Travel the only place you want to book

Make sense of customer feedback from multiple channels to form a cohesive and streamlined feedback loop

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Product ManagementUser ExperienceSQLCustomer Feedback AnalysisSprint PlanningProduct Development Roadmap

Required

3+ years of experience in product management, preferably with a consumer facing product

Strong product sense for user experience and design

Highly proficient analytical abilities to draw accurate conclusions from data, SQL proficiency is a plus

Exceptional written and verbal communication skills, ability to work with external partners

Ownership and pride in their work, is uncomfortable with poorly developed products

Benefits

Unlimited PTO.

Carrot Cash travel stipend.

Access to co-working space on demand through FlexDesk AND Work-from-home stipend.

Please ask us about our very generous parental leave, much above industry standards!.

100% employer paid Medical, Dental and Vision coverage for employees.

Access to Disability & Life insurance.

Health Reimbursement Account (HRA).

DCA/ FSA and access to 401k plan.

Company

Hopper

Glassdoor

3.1

Hopper is a travel app that uses predictive analytics to make travel recommendations.

Founded in 2007

Montréal, Quebec, CAN

1001-5000 employees

http://www.hopper.com

H1B Sponsorship

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Trends of Total Sponsorships

2023 (14)

2022 (31)

2021 (1)