Customer.io · 19 hours ago
Senior Product Manager, In-App
United States
Full-time
Remote
Senior Level
$145K/yr - $160K/yr
5+ years exp
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Responsibilities
Lead the Messaging Channels team in achieving strategic outcomes by developing solutions that are:
Valuable: Used and loved by our customers.
Viable: Fit within our business and technical constraints.
Usable: Easy for our customers to implement and use.
Feasible: Implementable by our engineering team.
Develop a deep understanding of multi-channel messaging, including push notifications, SMS, in-app messaging, email, and upcoming channels like WhatsApp, RCS, and more.
Collaborate with cross-functional teams to build innovative tools that enable our customers to orchestrate messages across channels.
Stay on top of industry trends and guide the strategic direction of our messaging channels, focusing on growth opportunities.
Advocate for user privacy and preferences, ensuring we respect how, when, and where end-users want to engage.
Work with leadership to align on product vision, roadmaps, and long-term strategy, driving impact across teams and projects.
Qualification
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Required
Ability to work overlapping hours with GMT-8 to GMT-5 time zones.
5+ years of product management experience, ideally with messaging channels or multi-channel communication platforms.
Strong experience in MarTech, growth marketing, or messaging automation tools.
Demonstrated success in building products from concept to delivery, starting with a compelling vision and executing in iterative steps that prioritize learning and delivering customer value.
A proactive communicator, and collaborator, who believes in 'working out loud' to share work early and often.
An infectious energy when sharing customer stories, used to align the team around the customer’s experience.
Experience navigating ambiguity and taking ownership of problems even when the next steps and solutions aren't clear.
An excellent writer who values clarity and brevity while avoiding jargon.
Preferred
Experience with Customer.io or similar platforms is a plus.
Curiosity and a passion for emerging messaging trends and technologies like RCS, WhatsApp, and in-product inboxes.
Benefits
Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
16 weeks paid parental leave (including adoption and foster care)
100% paid insurance premiums for you and your dependents
401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
$1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
$250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
$300/month co-working space rental reimbursement
$2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
$1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
One month sabbatical after five years at Customer.io
We also have opportunities to meet in person with your peers throughout the year
Company
Customer.io
Customer.io enables users to send newsletters to selected segments of customers using their website data.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$9.8MKey Investors
Spectrum EquityOregon Venture Fund
2022-03-07Series A· undefined
2021-06-24Equity Crowdfunding· $5M
2017-03-24Seed· $2.9M
Leadership Team
Colin Nederkoorn
Founder & CEO
John Allison
CoFounder, Board Member, CTO Emeritus
Recent News
2024-05-19
2024-05-19
Company data provided by crunchbase
