27 applicants

Company

Spring Health · 6 hours ago

Senior Product Manager, Member Experience (Growth)

New York, NY

Full-time

Remote

Senior Level, Lead/Staff

$172K/yr - $216K/yr

5+ years exp

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Responsibilities

Contribute to our mission to eliminate every barrier to mental healthcare for our members.

Identify, test, and deliver optimizations aimed at increasing conversion of eligible Spring Health members to active engagement in care, with a focus on top-of-funnel.

Define, own, and socialize a roadmap that balances user & business needs with technical decisions and constraints.

Develop deep relationships with cross-functional partners (Design, Engineering, Data Science, Marketing) to gain an understanding of the key problems to focus on, and ultimately scope, plan, execute, and launch valuable and high-quality experiences across both web and mobile platforms.

Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations.

Autonomously leverage data to inform product decisions, measure effectiveness, and iterate.

Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders.

Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Product ManagementData-Driven Decision MakingA/B TestingMarket AnalysisHealthcare ExperienceCross-Functional CollaborationLookerMixpanelIterableEppoStart-up ExperienceCollaboration Skills

Required

5+ years of consumer-facing product management experience, with a track record of driving user growth.

Strong analytical skills and experience with data-driven decision making.

Strong experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development.

Experience working with cross-channel customer marketing platforms and A/B testing tools.

Exceptional communication, organizational, and collaboration skills.

Passion for mental health and a commitment to improving access to care.

Ability to thrive in a fast-paced environment.

Preferred

Healthcare / health tech or benefits tech experience

Hypergrowth start-up experience

Fluency with Looker, Mixpanel, Iterable, and/or Eppo

Benefits

Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.

Employer sponsored 401(k) match of up to 2%

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary

We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.

Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.

Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.

Up to $1,000 Professional Development Reimbursement a year.

$200 per year donation matching to support your favorite causes.