MVP Health Care ยท 1 day ago
Senior Product Manager, Provider Experience & Data
Schenectady, NY
Full-time
Remote
Mid, Senior Level
$122K/yr - $165K/yr
3+ years exp
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Responsibilities
Work closely with Product Management leadership, business partners, MVP stakeholders, and execution teams to define the vision, develop roadmaps, and design solutions for our provider digital ecosystem.
Assess health care provider & partner needs and increase digital engagement with our provider population to transform how we interact with providers at MVP
Responsible for improving customer experience through deep understanding our provider experience. This accountability involves working with the Digital team, Provider Services, Provider Network Management, and Health Care providers to define strategies and roadmaps to improve our providers' experience and our customer's journeys with the providers
Continue to define provider data strategy and leverage our data to create new, innovative digital solutions for our organization.
Collaborate with Service Design and UX to apply human-centered design principles and create meaningful provider experiences.
Work with Digital Transformation (DT) team to identify integration points into MVP digital technologies and to evaluate new vendor partnerships.
Establish and monitor key performance indicators (KPIs) and OKRs to evaluate all deliverables and inform future product improvements.
Work with executive strategy team, business owners, and technical teams to gain alignment on product vision and roadmaps.
Work across the business to prioritize epics/features, organize product increments, and present product roadmaps.
Participate in solution strategy process to ensure that solutions being defined align with enterprise and product goals.
Qualification
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Required
An bachelors degree in technology, design, business, Healthcare Administration, or related field
Minimum of 3-5 years of direct experience as a Product Manager
Experience in the healthcare industry
Ideally have experience with digital products in the health care provider space
Experience with vendor integrations and/or launching new vendor partnerships
Ability to translate customer needs into desired product capabilities.
Understanding of agile methodologies and scrum framework.
Ability to plan for and coordinate dependencies across teams.
Experience with backlog management/agile development tools. (e.g. Jira, Azure DevOps)
Passionate about customer success and customer results.
Preferred
Experience with data products and/or strategy is a plus
Company
MVP Health Care
MVP Health Care is a health care insurance provider for individuals, families, and companies.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Amy Buckley Harlow
Vice President, Talent
Daniel Cody
Leader of Software Engineering
Recent News
2024-11-21
Rochester Business Journal
2024-11-12
Business Journals
2024-03-28
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