30 applicants

Company

Original Job Post

SoFi · 2 days ago

Senior Product Manager, Member Support

San Francisco, CA

Full-time

Onsite

Senior Level

5+ years exp

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Responsibilities

Create and articulate a comprehensive product vision, strategy, and roadmap for the Self Service and Member Support applications.

Understand member support use cases and pain points to provide a best-in-class self-service experience.

Evaluate internal customer use cases, industry trends, and business drivers to drive efficiencies and identify new opportunities.

Collaborate with engineering and user experience design throughout the product life cycle.

Balance member, agent, business, and technical goals to maximize impact.

Drive alignment and trust with cross-functional stakeholders and business units.

Qualification

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Product managementStakeholder managementProactiveCustomer-first mindset thriveKeen attention to detailExceptional communication skillsCollaborationCustomer SupportTooling Experience

Required

5+ years of product management experience.

Bachelor’s degree or higher in a relevant field.

A proactive, results-oriented approach to your work.

Customer-first mindset, to be the voice of the customer in shipping optimal support products.

Ability to thrive in a fast-paced, dynamic environment.

Demonstrated ability to grasp complex user scenarios, technical concepts, and business drivers to make well-informed decisions.

Keen attention to detail and proficiency in distilling complex issues.

Exceptional written and verbal communication skills.

Ability to collaborate with and manage cross-functional groups of stakeholders.

Preferred

Experience working on self-service or customer support agent tooling.

Company

SoFi

Glassdoor

3.6

SoFi is a finance company that offers a range of lending and wealth management services.

Founded in 2011

San Francisco, California, USA

1,001-5,000 employees

http://www.sofi.com

H1B Sponsorship

SoFi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (96)

2022 (121)

2021 (94)

2020 (41)