Angi · 4 hours ago

Senior Product Manager (Customer Platform)

New York, United States

Full-time

Remote

Senior Level, Lead/Staff

$130K/yr - $210K/yr

5+ years exp

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Responsibilities

Drive Personalization Strategy: Lead the product vision and strategy for Angi’s customer account management product, with a focus on delivering personalized website experiences based on individual user data and preferences.

Collaborate Across Teams: Work with marketing, engineering, design, data science, and UX teams to identify and prioritize features that enhance personalization, such as personalized call-to-actions (CTAs), targeted recommendations, and tailored user interfaces.

Account Management Features: Define and deliver core functionalities related to account creation, verification, profile management, and personalized notifications that support both a seamless onboarding process and ongoing user engagement.

Test and Optimize Experiences: Lead the development and testing of internal and customer-facing components that personalize the user experience, including features for account signup, onboarding flows, and personalized messaging across channels.

Performance Analytics: Analyze and interpret traffic, engagement, and conversion data to identify trends and insights that will inform product enhancements and personalization strategies. Use tools like Google Analytics, Adobe Analytics, and Snowflake to derive actionable insights.

Customer Segmentation: Collaborate with marketing to implement dynamic customer segmentation that enables personalized marketing campaigns, offers, and content that is displayed based on user profiles, behaviors, and engagement patterns.

Stakeholder Collaboration: Engage with stakeholders, including customers, partners, and industry analysts, to ensure that the product delivers on business objectives and customer expectations for personalization.

Vendor and Technology Management: Oversee relationships with third-party vendors and external partners that provide technologies or services integral to the personalization platform, such as API integrations, customer data platforms, and machine learning services.

Stay Current with Trends: Keep up with the latest developments in marketing technology, personalization engines, machine learning, data management, and privacy regulations to inform future roadmap decisions.

Qualification

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Product ManagementMarketing TechnologyData ManagementMachine LearningGoogle AnalyticsAdobe AnalyticsSnowflakeSQLAPIsData PipelinesProject Management