Travelport · 13 hours ago

Senior Product Manager - Developer Experience

United States

Full-time

Remote

Senior Level

$120K/yr - $130K/yr

5+ years exp

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Adventure TravelE-Commerce

Hiring Manager

Aditya Parmar (Allen Christian)

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Responsibilities

Develop and execute a comprehensive Customer Developer Experience strategy that enhances the usability, performance, and value that developer customers derive from our products.

Act as the voice of the developer customer within the company, gathering external developer feedback, understanding their pain points, and advocating for improvements to the product and support processes.

Engage with internal teams to gather feedback, share best practices, and continuously improve the developer experience.

Optimize the onboarding journey for new developer customers, ensuring they quickly understand how to integrate and utilize our platform effectively. Build educational content tailored to the needs of developers.

Stay on top of emerging trends and technologies in developer tools, platforms, and methodologies to ensure Travelport is aligned.

This includes operational dashboards for analyzing the performance of the API’s in terms of usage, speed, and reliability, in addition to the usefulness of the API’s through establishing frameworks to ensure we are able to capture the flow of value through the API’s.

Observe and recommend improvements to the API design. Work with other API Product Managers to execute those recommendations with minimal customer impact.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

API technologiesProduct managementData analyticsEducational content creationEmerging trends in developer toolsCross-functional collaboration

Required

Hands-on knowledge of past and current API technologies, platforms, frameworks, and schemas.

Technical proficiency to optimally partner with engineering in the build-out of services, including those with highly translational/high-performance non-functional requirements.

5+ years product management experience with transactional API’s for platform businesses.

Experience using data and analytics to drive decisions.

Demonstrable ability to contribute to and influence decision-making across multiple functional teams.