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Company

Copy.ai · 21 hours ago

Senior Product Manager

United States

Full-time

Remote

Senior Level

7+ years exp

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AnalyticsArtificial Intelligence (AI)

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Responsibilities

Lead the design of custom models and pipelines for retrieval-augmented generation (RAG) workflows, with a focus on enterprise context and language

Integrate feedback loops into the platform to continuously improve AI performance and relevance.

Ensure security, scalability, and accuracy are core to all AI/ML implementations

Define the extensibility layer of the platform, enabling customers to build and deploy custom workflows and applications using agents powered by the graph

Work closely with customers and partners to understand requirements and drive adoption of developer tools

Collaborate with design and field teams to create frictionless onboarding and ensure rapid time-to-value for all user personas

Conduct customer research to deeply understand workflows and enterprise-specific language

Develop a 3-5 year roadmap for the knowledge graph and AI platform, incorporating contingencies for scaling and evolving market needs

Create alignment across stakeholders, from engineering to executives, to execute on the vision

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS product managementAI product managementKnowledge graph technologiesRAG pipelinesEnterprise AI workflowsMultimodal dataSecurityScalabilityIndexing mechanismsRetrieval mechanismsRanking mechanismsProduct specificationsPrototypingTestingCustomer obsessionCross-functional collaborationStrategic thinking

Required

7+ years of SaaS and/or AI product management experience

Proven track record of shipping products that involve multimodal data, security, and scalability

Deep understanding of knowledge graph technologies, RAG pipelines, and enterprise AI workflows

Familiarity with indexing, retrieval, and ranking mechanisms for AI-driven platforms

Strong ability to write detailed product specifications, collaborate with engineering teams, and manage cross-functional stakeholders

Excellent communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences

Hands-on approach to prototyping, testing, and iterating quickly based on user feedback

Highly strategic thinker with the ability to balance long-term vision with short-term execution

Customer-obsessed, with a focus on understanding user workflows and delivering time-to-value

Benefits

Excellent Medical Plans to choose from including HSA plans, PPOs, and HMOs from Kaiser and Aetna; Dental and Vision insurance through Guardian; Copy.ai pays up to $800/month per employee for monthly premiums

UNLIMITED PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation

401k plan and automatic 3% employer contribution from Day 1!!!!

Brand new work-sponsored computer

IRL / In-Person retreats throughout the year

Company

Copy.ai

Copy.ai is the perfect solution for enterprise marketing teams looking to improve their go-to-market strategy and streamline their content creation process.

Founded in 2020

Memphis, Tennessee, USA

11-50 employees