Arcadia · 13 hours ago

Senior Production Support Analyst

Remote (USA)

Full-time

Remote

Mid, Senior Level

3+ years exp

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Responsibilities

Assist in intake, triage, and resolution of support tickets.

Manage work queues and create/maintain process documentation including SOP’s and troubleshooting guides.

Provide detailed Root Cause Analysis for Data and Application related issues.

Build and maintain Subject Matter Expertise across multiple Arcadia product lines and data-related areas.

Serve as a resource for both customers and Internal Stakeholders.

Identify and advocate for areas of improvement and proposed solutions.

Collaborate with Product and Engineering teams to advocate for resolution of Production bugs and feature enhancements.

Lead meetings and conduct department training.

Manage escalation efforts, including Internal and External Communications

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SQLData AnalysisAWSKanbanScrumAgileETLData ModelingRedshiftNew RelicPostmanAPI InvestigationApplication DevelopmentInfrastructure SupportSparkJavaKubernetesHIPAA KnowledgeEHR ExperienceHL7 ExperienceFHIR ExperienceAtlassian JiraConfluence

Required

3-5 years as a technical, data, or support analyst/engineer or relative experience: healthcare industry experience is a plus

High Proficiency in SQL and data analysis

Understanding of Kanban/Scrum/Agile processes

Experience with investigating API, Application, Data, and Infrastructure related errors and issues

Ability to communicate technical issues and solutions to non-technical users and stakeholders

Strong analytical, quantitative, problem solving and organization skills

Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines

Preferred

Experience with AWS cloud infrastructure, Redshift, New Relic, Postman are a plus

Experience with ETL, Database, or Application development/support leveraging tools such as Spark, Java, Kubernetes or are a plus

Knowledge of HIPAA, experience with EHR/HL7/FHIR, experience in a secure data systems environment, experience in Atlassian Jira and Confluence are a plus