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Company

HUB International · 4 hours ago

Senior Program Manager, Employee Benefit Technology

Greater Chicago Area

Full-time

Remote

Senior Level

$110K/yr - $145K/yr

5+ years exp

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Responsibilities

Responsible for all aspects of operational program delivery for Employee Navigator and Rippling platforms. While priorities can dictate time spent on each partnership, the Senior Program Manager will be expected to split their time 50/50 between the two programs. At onset, this may be skewed to satisfy specific partner deliverables.

Leverage regional standards to develop and maintain national standards and operational framework to ensure effective and efficient building and renewal of client sites.

Oversee User structure and management to ensure security and compliance.

Refine and maintain standards and best practices for effective use of EDI/API to eliminate manual eligibility whenever possible to enhance the ER/EE experience with the platform.

Work closely with National EB Tech Strategy Leader and Carrier Technology Teams

Stay abreast of EENav platform enhancements and educate HUB teams as appropriate.

Refresh and maintain EENav specific materials for ongoing training and field support.

Support use of EENav as a sales tool.

Reporting of key data elements

Collaborate with HUB and SPG to develop scalable operational delivery standards for the Rippling partnership.

Drive accountability by educating regional leadership on partner deliverable requirements and expectations to participate in the partnership.

Oversee user structure and management of Rippling Client Command Center amongst each HUB region owner to ensure security and compliance.

Consult with Rippling on the Client Command Center framework and best practices to ensure it’s a scalable solution for HUB as a national partner.

Consult with Rippling on aggregate reporting efforts via the Client Command Center or otherwise to ensure HUB has visibility and can leverage reporting for data-driven decisions and process development.

Ensure that contractual obligations are adhered to and met as it relates to Rippling and eligibility management working in conjunction with SPG, National HR Tech Strategy Leader, & Super Region owners

Provide program and education to HUB regions, AE’s, etc. on Rippling product and service requirements, serving as the national Subject Matter Expert (SME), including but not limited to: BenAdmin as it relates to overall system setup (e.g., HRIS, Payroll, Eligibility functionality, etc.)

Rippling Apps (e.g., Compliance, Flex Benefits, etc.) & Integrations

BenAdmin Builds and Renewal

Broker Service Model within Rippling

Client Health & Retention (Benefits & SaaS ARR)

Develop materials for ongoing training and field support.

Collaborate with Rippling product team on product/process enhancements and coordinate with HUB regions to aggregate feedback and insights.

Provide insight to HUB regions for capacity modeling and staffing requirements to service Rippling referred business.

Identify continuous improvement opportunities, both within HUB and Rippling, and implement strategies and solutions to drive ongoing success of the partnership.

Maintain project management software (Monday.com) with project milestones, notes, and details for effective deployment and reporting of activities and trends related to each platform.

Maintain Teams Channel for central housing of pertinent vendor and process documents.

Liaison with Technology Practice Leaders on all things EENav & Rippling to share information and gain feedback.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Benefit AdministrationHCM PlatformsEDI IntegrationAPI IntegrationMicrosoft Office SuiteProject Management

Required

Bachelor’s degree. Business, insurance, or technology major preferred

5+ years of experience working with Benefit Administration and HCM platforms and their modular components (including but not limited to EDI and API integration, employee benefits, human resources management, payroll, and project management) or equivalent technology operations experience

Extensive knowledge of benefit administration operations and delivery

Ability to operate both independently and in a team setting; relationship-oriented & collaborative

Strong analytical and technical skills

Organized with heavy attention to detail

Ability to manage multiple projects simultaneously, flexible, & thrives in a fast-paced environment

Clear and appropriate communication with various stakeholders (internal and external) and active listening skill

Comfortable navigating organizational change

Strong sense of curiosity and willingness to learn

Proficient with Microsoft Office Suite, particularly Excel, Outlook, and Word