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Company

Original Job Post

Amazon · 2 days ago

Senior Program Manager, Agent Certification, Agent Development

Seattle, WA

Full-time

Onsite

Senior Level

$104K/yr - $185K/yr

5+ years exp

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Responsibilities

Strategic Leadership: Develop and implement the strategic roadmap for the New Hire Certification Program. Drive change management and ensure smooth implementation of program initiatives.

Program Management: Establish a standardized certification framework for new hires, consisting of four key stages: end of training certification, ramp production certification, upskill training certification, and upskill ramp certification. Conduct pilots and scale up the certification mechanism worldwide.

Data-Driven Decision Making: Analyze performance data to identify associates who require additional operational and training support. Build data insights to analyze and isolate issues, develop solutions, and prioritize opportunities. Communicate and iterate on a comprehensive set of metrics to measure the performance of learners and training impact.

Stakeholder Management: Engage with stakeholders across levels and geographies to gather input and feedback. Report New Hire (NH) performance in the Monthly Program Review against operational metrics and deep dive misses. Coordinate path to green (PTG) action plans with internal and external stakeholders.

Continuous Improvement: Proactively partner with Operations to uncover top defects post-ramp and work with Learning Experience Design (LXD) and Training Delivery (TD) on initiatives to drive down defects. Initiate a closed-loop mechanism with TD/LXD to inspect survey and assessment findings and actions that tie to program-level performance.

Qualification

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Project managementData analysisStrategy developmentProblem solvingCommunicationProcess ImprovementProblem-Solving

Required

5+ years of program or project management experience

Experience using data and metrics to determine and drive improvements

Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred

2+ years of driving process improvements experience

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Benefits

Medical benefits

Financial benefits

Company

Amazon

Glassdoor

3.7

Amazon is a global tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10,001+ employees

https://amazon.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)