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Company

Original Job Post

Uber · 2 days ago

Senior Program Manager, Global Safety Support

San Francisco, CA

Full-time

Onsite

Senior Level

$152K/yr - $169K/yr

4+ years exp

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Responsibilities

Provide project and key stakeholder alignment on initiatives to ensure they are connected to the larger Safety Support goals; ensuring projects and products are properly defined and scoped

Identify opportunities in our processes, products, and operational models aimed at making improvements with a global impact

Serve as a critical thought partner and product operations manager to our safety product orgs, to drive a best-in-class experience for the customer and agent

Motivate across teams and regions within a time-sensitive environment to enable delivery on operational KPIs

Influence and enforce standardization around the globe in the way that we investigate, address, and measure critical safety incidents

Develop content and standard operating procedures to improve process adherence and accuracy on a global scale

Partner with analytics and strategy teams to define processes to support data integrity

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Program ManagementProcess OptimizationUser Experience DesignCross-Functional ProjectsProblem-SolvingAnalytical ThinkingStakeholder ManagementProject ManagementGlobal ProjectsSix SigmaSQLUser ExperienceData AnalysisCustomer-Focused DecisionsBehavior Change FacilitationCustomer Support StrategyQuality AssuranceKnowledge ManagementProblem Solving CommunicationSelf-MotivatedNatural StorytellerConsensus Builder

Required

4-7+ years of experience in program management, process optimization, analytics, user experience design and/or managing cross-functional projects and stakeholders

Preferred

5 years of product, operations, or customer experience work, while managing cross-functional and global projects, stakeholders, and actionable insights

Six Sigma or related process excellence background

SQL skills

Previous user experience background

Self-motivated with a strong affinity for problem solving

Demonstrated success in using data to make customer-focused decisions and to facilitate behavior change in support organizations

Exceptional written and verbal communication skills across multiple functions and teams -- a natural storyteller and consensus builder

Experience with program management, customer support strategy, or quality assurance

Previous knowledge management experience

Benefits

Bonus program participation

Equity award eligibility

Other types of compensation

Various benefits

Company

Uber

Glassdoor

3.9

Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.

Founded in 2009

San Francisco, California, USA

10,001+ employees

http://www.uber.com

H1B Sponsorship

Uber has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (472)

2022 (914)

2021 (830)

2020 (579)