200+ applicants

Company

Original Job Post

ITHAKA · 2 days ago

Senior Program Manager, Operational Excellence

United States

Full-time

Remote

Senior Level

$103K/yr - $129K/yr

5+ years exp

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Higher Education

Comp. & Benefits

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Responsibilities

Drive complex cross-functional programs and projects to successful conclusions that support the best interests of the entire organization and deliver business value.

Define strategic long-term and short-term program objectives that consider the business environment and internal and external stakeholder needs.

Act as advocate for organizational improvement and operational excellence.

Leverage your business acumen to understand ITHAKA’s strategic priorities and ensure we select and manage projects that move these priorities forward with speed.

Use Agile management best practices to support evidence-based decision-making for project prioritization and to reprioritize as new opportunities or needs arise.

Build and maintain productive relationships with cross-functional managers and leadership; effectively monitor and communicate constraints that may affect our ability to deliver value to our stakeholders.

Drive trade-off decisions to best support ITHAKA’s mission and strategic priorities.

Monitor and manage project and strategic risks, develop contingency plans, and identify trigger events; take corrective actions when necessary.

Establish and manage success metrics and completion criteria for each project; implement appropriate short- and long-term monitoring and reporting to assess impacts and communicate whether objectives and strategic goals are met.

Model the operational excellence mindset by approaching work initiatives with curiosity.

Qualification

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Project ManagementProgram ManagementAgile MethodologiesPortfolio ManagementBusiness AcumenStrategic PlanningProblem-SolvingCollaborationConflict ResolutionLeadershipCommunicationTrust BuildingTeam LeadershipDiversityInclusion

Required

5 or more years of experience in senior project manager or program manager roles.

Proven ability to lead through influence rather than authority to implement change while maintaining collaborative relationships throughout the organization.

Demonstrated comfort challenging the status quo and using healthy conflict to reach winning solutions for the organization.

Advanced project management skills.

Ability to analyze complex projects and their interactions with key strategic objectives and make recommendations that will drive value aligned with long-term strategy.

Demonstrated expertise in program management with a diverse toolkit that includes agile methodologies and portfolio management skills, applied across a wide range of situations and circumstances.

Expert business acumen, demonstrated by experience tailoring program portfolios and projects to drive strategy and operational excellence.

Ability to instill and maintain trust and lead an effective team in an environment that values diversity and inclusion.

Ability to communicate clearly and credibly at all levels of the organization.