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Company

Original Job Post

BBH USA · 3 days ago

Senior Program Manager

New York, NY

Full-time

Onsite

Senior Level

6+ years exp

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Responsibilities

Work with account and client stakeholders to instill and enforce processes, workflows and tools that support the profitable delivery of client work.

Contribute to a culture of delivery efficiency and excellence with direct reports and larger Program department.

Responsible for the scoping and management of multiple concurrent large scale-projects and client engagements totaling over $1-5MM annually.

Partner with Client Service and Finance leads to actively manage business challenges, client relationships, developing annual scopes and contracts, estimates and staffing plans against scoped work, and maintaining profit margin.

Partner with Creative to effectively shepherd and manage the evolution of creative work, ensuring quality at all points from concept through delivery. Active partnership with Resource Management, Production, and Technology departments to ensure connections and collaborations happen where they should, in support of innovative and award-winning creative ideas.

Maintain and enforce high standards of communications and documentation, including status and financial reports, timelines, scopes, change orders, burn reports and forecasting, best practices and asset management.

Manage large projects independently from initiation through completion

Maintain departmental values, vision, direction and responsibilities with team stakeholders.

Partner with internal teams to continuously optimize existing operational processes and systems, ensuring buy-in and compliance with directs.

Provide solutions-oriented management with a strong ability to creatively solve problems with a positive, professional demeanor and a high degree of emotional intelligence.

Work with Senior level stakeholders to manage client relationships and actively provide ideas to upsell work.

Proactively manage, provide guidance, and develop clear communications around program and business-related risks, including mitigation planning and crisis management.

Actively participate in agency new business opportunities/initiatives.

Must work in collaboration with all the following people/ departments: The Creative Directors/Creative Teams/Design department, Business Directors/Account Teams, Print Production, Broadcast, Online, Art Production, Finance.

Ensure that all the key disciplines, as listed above, are aware of all the creative work, issues and timelines throughout the process and that any changes that occur during the process are communicated quickly and the appropriate action taken.

Qualification

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Program managementCross-functional collaborationProject management methodologiesStaffingEstimatingBurn managementWorking on multiple projectsPrint productionDigital productionBroadcast productionDesign senseMS Office proficiencyAdobe Acrobat Professional proficiencyGoogle Apps proficiencyAdobe Creative Suite basicsProblem-solvingHard-workingCuriousDetail-orientedOrganized communicationCool-headedCollaborative

Required

6-8 years program management experience in a creative services organization working with cross-functional stakeholders including strategy, data and planning, creative, editorial, experience design, production, technology, operations and resourcing.

Demonstrated understanding of project management methodologies, process and tools, including staffing, scoping, estimating, burn management.

Demonstrated ability to work on multiple projects at once.

A self-starter who is curious.

Extremely detail-oriented and organized.

Excellent writing and communication skills.

Cool, calm, collected and collaborative.

Strong understanding of print, digital and broadcast production.

Strong sense of design and experience with industry leading creative output.

Proficient in MS Office applications, Adobe Acrobat Professional, Google Apps.

Basic understanding of Adobe Creative Suite.