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Catalight · 2 days ago
Senior Project Manager, Operations
Walnut Creek, CA
Full-time
Hybrid
Senior Level
$110K/yr - $150K/yr
10+ years exp
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Responsibilities
Lead Shared Service projects and manage resources to achieve objectives in a timely manner and within budget.
Lead Next Normal Operations Management Review (NNOMR) facilitators.
Drive data reporting and analytics aligned with customer success criteria and metrics.
Work across four unique companies to build forward-thinking shared service operational models.
Partner with shared service owners to ensure that they are effectively meeting operational objectives.
Actively engage in review of metrics to evaluate the effectiveness of implemented projects.
Guide operational performance and service excellence within the Shared Service teams using performance data against defined performance/quality standards.
Proactively identify opportunities for continuous improvement in business processes.
Develop and maintain a customer service culture within the Shared Services.
Drive a culture of being solution-focused.
Identify constraints/root causes, removing barriers and bottlenecks.
Seek out opportunities to support, provide insights, and recommend innovative ideas.
Ensure that the right tools, processes, and resources are in place to ensure teams surface concerns or improvement opportunities and enact mitigating strategies/solutions to resolve issues timely and effectively.
Meet regularly with Chief Operating Officer (COO) and shared service leads to support the work and escalate any issues.
Ensure partnerships with key stakeholders are constructive and collaborative.
Create a client-focused culture that pervades throughout the Shared Service operations.
Drive initiatives through our Agile approach to work.
Maintain flexibility and willingness to change approach and work tasks based on evolved strategy grounded in insights.
Create a feasible plan that achieves the goals and objectives of the project and aligns with the organization’s overall business strategy.
Plan for and monitor interdependencies between projects within a program.
Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives.
Understand interdependencies between technology, operations, and business needs.
Maintain constant communication with stakeholders, report on progress and be open to feedback.
Identify risks at the onset of projects and set in place a plan of mitigation.
Resolve issues quickly and effectively.
Constantly measure project progress and compare it to the original plan.
Ensure that projects and programs are proceeding according to scope, schedule, budget, and quality standards.
Provide appropriate status reporting on project milestones, deliverables, dependencies, and risks to both the team and stakeholders.
Archive all project documentation at the end of a project, providing a history that can be revisited when planning for a similar project in the future.
Develop and deliver progress reports, proposals, requirements documentation, and presentations to various audiences, including project team, sponsors, and key stakeholders.
Deliver appropriate and effective executive-level communication.
Possess an extensive understanding of project and program management principles, methods, and techniques.
Continue professional development to keep abreast of emerging technologies, methods, and best practices.
Make continuous improvement a priority: Have a solid grasp of basic and advanced project management principles and experience in successfully applying and advancing those principles.
Research best practices within and outside the organization to establish benchmark data and use continuous process improvement disciplines to achieve results.
Be a role model for our shared Values Champion the promotion of our values and take the initiative to ensure a project is run effectively integrating our Values.
Qualification
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Required
Bachelor’s Degree in related field of study or equivalent work experience
Experience with managing Agile teams
10+ years of project management experience, including tracking and planning projects
7+ years of experience working with business stakeholders within cross-functional teams
5+ years of previous experience with gathering requirements from the client / business and documentation
5+ years of experience with full product lifecycle with understanding of development lifecycle and various technology methodologies that support that lifecycle
Proficient in Microsoft Office (Outlook, Word, Excel, etc.), especially Excel, PowerPoint, and related computer software
Proficient with project management applications such as Monday.com or Jira
Must be able to communicate effectively within the work environment, read and write using the primary language within the workplace
Visual and auditory ability to work with clients, staff and others in the workplace continuously
Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace
Utilize computer and cell phone for effective communication
Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ)
Ability to obtain and maintain clearance through the Office of Inspector General
Must attend any required training
Preferred
PMP Certification a plus
Company
Catalight
At Catalight, we embrace people’s differences — both visible and invisible.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Doreen Samelson EdD, MSCP (she/her)
Chief Clinical Officer
Lisa Pariera, PHR, SHRM- CP
Associate Director, People & Performance Business Partner
Company data provided by crunchbase
