32 applicants

Company

Hayden AI · 1 day ago

Senior Quality Manager

Remote-New York

Full-time

Remote

Senior Level

$114K/yr - $168K/yr

5+ years exp

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AnalyticsArtificial Intelligence (AI)

H1B Sponsor Likely

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Responsibilities

Route Configuration Quality: Own the quality of route configurations for both new and existing routes. Establish robust review mechanisms, testing protocols, and continuous monitoring to ensure the accuracy and reliability of route data.

Subcontractor Quality Management: Oversee subcontractor relationships to ensure compliance with SLAs and contractual obligations while delivering high-quality outcomes. Responsibilities include reviewing data and reports, auditing processes, analyzing event flow, and collaborating with subcontractors to drive continuous improvements. Implement and maintain controls to ensure subcontractors meet organizational quality standards and expectations consistently.

Customer Quality: Define, establish, and monitor project-specific quality plans and targets based on customer requirements. Collaborate with the Growth team to streamline customer communication and enhance SLA reporting processes.

Program Go-Live QA: Perform comprehensive program go-live quality assurance to ensure flawless launches. Develop and execute pre-go-live checklists, review configurations, conduct data integrity testing, and coordinate post-go-live reviews. Ensure all potential risks are addressed, and processes are fully validated before deployment.

Issue Resolution: Lead mitigation actions for customer quality issues and non-conformances. Work cross-functionally to resolve issues quickly, ensuring clear customer communication.

Continuous Improvement: Drive continuous improvement actions across all phases of the project, sharing best practices and implementing lessons learned through workshops and assessments.

Audits and Assessments: Conduct risk-based operational audits over inventory control practices, field service returns, and manufacturing quality controls. Manage the full audit lifecycle, from risk assessment to issue resolution tracking.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Quality ManagementLean Six Sigma Black BeltConfiguration ManagementTest ManagementDefect ManagementSubcontractor ManagementSLA ComplianceISO 9001Metrics CreationRisk AssessmentAudit ManagementCollaboration SkillsStrategic Thinking

Required

BS/BA in Quality Management, Engineering, or related discipline

5-7 years of experience in quality management of complex systems and products

Experience in product development involving system, software, and hardware content

Lean Six Sigma Black Belt Certification

Experience managing subcontractor relationships and ensuring SLA compliance

Strong experience with quality management, configuration management, test management, and defect management tools

Collaboration and management skills

Strategic thinking and problem-solving abilities

Ability to work independently with excellent verbal and written communication skills

Strong leadership and conflict resolution capabilities

Ability to travel

Experience coordinating work across multiple teams, locations, and international environments

Preferred

Familiarity with creating metrics and reports from tools/methodologies

ISO 9001 experience is a plus

Benefits

Options for medical, dental, and vision coverage for employees and dependents (for US employees)

Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)

401(k) with 3% company matching

Unlimited PTO

Daily catered lunches in our San Francisco office

Company

Hayden AI

Mobile traffic enforcement platform

Founded in 2019

San Francisco, California, USA

51-200 employees

http://www.hayden.ai

H1B Sponsorship

Hayden AI has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (8)

2022 (1)

2021 (2)