65 applicants

Company

Zillow · 3 hours ago

Senior Quality Program Manager

Remote-USA

Full-time

Remote

Mid, Senior Level

$75K/yr - $120K/yr

3+ years exp

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Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Responsible for the daily operation of the quality program for an LOB. Act as the main POC for quality for that LOB

Build and design quality scorecards and maintain quality tooling

Partner with the Performance team to ensure quality program success and help drive operational rigor

Establish quality standards and ensure those standards are upheld for both vendor and internal evaluations

Provide support and feedback in updating and maintaining SOPs that service our customers

Partner with leadership to execute program, project, and pilot initiatives

Build strategic relationships within Zillow Group business lines and cross-functional business teams.

Facilitate calibration sessions and attend weekly business reviews with internal and vendor partners

Responsible for managing performance and providing feedback to quality vendor partners within the LOB

Manage and respond to quality feedback and requests within an established service level

Implement actionable recommendations and data to drive performance improvement

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Business operationsProgram managementQuality managementGoogle SuiteCoachingReal Estate experienceMortgage experienceTableauGongSpeech analysis softwareMentoring

Required

3+ years of business operations, program management, or quality management experience in a fast-paced, scaling environment

Ability to adapt to business processes quickly

Experience implementing success metrics for various business verticals

Outstanding teamwork and relationship-building skills

Strong oral and written communication skills

Strong organization and time management skills

Strong business, quality assurance, analytical, and a customer-first mentality

Strong ability to complete ad-hoc analysis based on business need, while maintaining recurring programs

Strong Google suite confidence

Preferred

Coaching, mentoring, and training experience

Real Estate and Mortgage experience

Tableau experience

Gong or speech analysis software experience

Experience working in a remote environment

Benefits

Comprehensive medical, dental, vision, life, and disability coverages

Parental leave

Family benefits

Retirement contributions

Paid time off

Company

Zillow

Glassdoor

3.9

Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group.

Founded in 2005

Seattle, Washington, USA

5,001-10,000 employees

http://www.zillow.com

H1B Sponsorship

Zillow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (122)

2022 (219)

2021 (272)

2020 (238)