57 applicants

Company

Boston Scientific · 2 days ago

Senior Remote Services Specialist

Arden Hills US-MN, United States | US-MN-Arden Hills

Full-time

Remote

Senior Level

5+ years exp

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Health CareMedical

H1B Sponsor Likely

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Responsibilities

Provide 24x7 global industry-leading technical support to customers via multiple communication pathways (phone, fax, email, etc.).

Utilize extensive product knowledge, advanced troubleshooting skills, and thorough understanding of clinical applications to analyze and assess product operation and make recommendations for optimal product management.

Educate, support, and train customers through phone consultation, training programs, written correspondence, and general field assistance.

Document and evaluate customer inquiries, comments, and concerns.

Achieve and maintain proficiency in market-released and future products.

Achieve and maintain a working knowledge of clinical product operation.

Create relevant technical publications and reference materials.

Participate in pre-market-release technical evaluation of products.

Maintain up-to-date general industry knowledge, including current Investigational studies and preliminary results.

Demonstrate leadership and provide training to less experienced staff, and mentor new employees.

May perform additional individual contributor tasks.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

LATITUDE ConsultHeart ConnectTechnical problem solvingClinical product operationTraining programsTechnical publicationsMentoring

Required

Prior experience as a Boston Scientific Sales Representative or Field Clinical Representative/Specialist (FCR/FCS)

Bachelor’s degree or a minimum of 5 years of direct experience

Technical experience with LATITUDE Consult and/or Heart Connect products

Demonstrated record of strong technical problem solving and a focus on advocating for and empathizing with our patients

Strong communication (written and verbal) skills.

Company

Boston Scientific

Glassdoor

4.2

Boston Scientific is a global medical technology company that provides medical solutions to improve patient health.

Founded in 1979

Marlborough, Massachusetts, USA

10001+ employees

http://www.bostonscientific.com

H1B Sponsorship

Boston Scientific has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (68)

2022 (128)

2021 (130)

2020 (98)