Cardinal Health · 3 days ago
Senior Representative, Customer Service
Tennessee, United States
Full-time
Remote
Mid, Senior Level
$17.60/hr - $25.60/hr
1+ years exp
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Responsibilities
Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.
Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
Qualification
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Required
1-3 years of experience
Must live within a 1-hour radius of LaVergne, TN
High School Diploma, GED or technical certification in related field or equivalent experience
Benefits
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Company
Cardinal Health
Cardinal Health is a manufacturer and distributor of medical and laboratory products.
10,001+ employees
H1B Sponsorship
Cardinal Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (112)
2022 (131)
2021 (144)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$78M2006-08-16Post Ipo Debt· $78M
1983-08-12IPO· nyse:CAH
Leadership Team
Donald M. Casey Jr.
Chief Executive Officer, Medical Segment
Jason Hollar
CEO
Recent News
2024-11-06
2024-11-06
Company data provided by crunchbase
