101 applicants

Company

Human Interest · 17 hours ago

Senior Revenue Enablement Manager - Customer Success

United States

Full-time

Remote

Senior Level

$110K/yr - $115K/yr

5+ years exp

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Responsibilities

Consult, design, and deploy impactful learning experiences for new and tenured employees

Partner with Customer Success Operations leadership to review training needs and knowledge gaps, develop plans to address them, and close the loop with data

Facilitate course review process to ensure alignment with field expectations and needs

Lead stakeholders through the design process and make key recommendations for design with learner’s needs in mind

Regularly assess, adjust, and create learning materials to ensure our learning solutions are up to date and keeping pace with product changes/releases

Identify and recommend the use of instructional design strategies, technologies, and applications

Leverage rapid, agile development techniques and processes to produce content quickly

Collaborate with trainers to ensure they are supported and equipped with the learning tools, materials, and structure needed to execute training sessions.

Where necessary, facilitate courses that enable role-specific competencies using both instructor-led and self-guided courseware

Maintain a deep understanding of key Human Interest products and develop learning experiences that help clients leverage this service to achieve their business objectives

Strive to continually innovate the learning experience

Demonstrate the effectiveness of instruction by aligning training assets with measurable indicators across a comprehensive program, show how tough problems can be addressed with intentional learning activities

Improve our ability to solve by partnering with operational leaders to enhance team member skills

Increase velocity by building best-in-class training programs that empower Human Interest to continue scaling the organization at a rapid pace, without sacrificing the quality of the training and onboarding experience

Create and execute training solutions that augment existing programs and launch brand-new offerings that support the launch of new teams, processes, and products

Deliver top-tier training programs that engage learners, and empower them to be successful

Become a subject matter expert for given areas within the customer success operations ecosystem of Human Interest, and become a trusted advisor for difficult-to-solve or edge-case scenarios

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS business understandingCustomer Success experienceTraining content designAdult learning theoryInstructional design strategiesProject management skillsDocebo experienceArticulate 360 experienceNeeds analysisCurriculum strategiesProblem identificationFeedback methodsCollaboration skillsFast-paced adaptability

Required

BA degree or equivalent years of experience required

Understanding of SaaS business motions and customer lifecycle

5+ years of experience in Customer Success and Operations enablement role focused training content design, education, or related Learning and Development position

Excellent verbal and written communication skills

Ability to work in an organized, efficient manner at a fast pace with changing requirements

Strong attention to detail, project management skills, and can work independently with cross-functional teams

Well-versed in problem identification, needs and learner analysis, educational strategies, curriculum strategies and requirements scoping, adult learning theory, implementation strategies, and effective evaluation and feedback methods

Preferred

A background in education with corporate, startup, or SaaS experience is preferred

Experience in Docebo and Articulate 360 is a plus

Benefits

A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees

Top-of-the-line health plans, as well as dental and vision insurance

Generous PTO and parental leave policies

Addition Wealth - Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness

Lyra - Enhanced Mental Health Support for Employees and dependents

Carrot - Fertility healthcare and family forming benefits

Candidly - Student loan resource to help you and your family plan, borrow, and repay student debt

Monthly work-from-home stipend; quarterly lifestyle stipend

Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech

Fun online and regional events and celebrations and department and company offsites

The vast majority of our positions can be 100% remote