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Company

Original Job Post

Fidelity Investments · 2 days ago

Senior Salesforce Administrator

Merrimack, NH

Full-time

Hybrid

Senior Level

4+ years exp

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Asset ManagementFinance

H1B Sponsorship

Actively Hiring

Growth Opportunities

Insider Connection @Fidelity Investments

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Assisting end users with technical support inquiries

Creating or enhancing CRM capabilities in Salesforce.com using system configuration

Deeply understanding clients and associates to enable an amazing experience using Salesforce cloud ecosystem

Thinking strategically to meet client needs through Salesforce solutions

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce.com Administrator CertificationSalesforce.com App Builder CertificationSalesforce.com Advanced Administrator CertificationApplication SupportDocumentationTroubleshootingDebuggingMicrosoft Excel FunctionsRelational DatabasesSQL CommunicationActive ListeningEmpathyOrganizationPrioritizationRelationship ManagementSalesforce Platform DeveloperConsultant Certification

Required

Bachelors or equivalent.

Salesforce.com Administrator certification required.

Salesforce.com App Builder certification required.

Salesforce.com Advanced Administrator certification required.

4+ Years application support.

Strong Communication abilities

Active listening skills and excellent written and oral communications skills are critical for interactions with our users.

Strong Documentation skills are required to maintain our solution knowledge base and to share step-by-step instructions with our users.

Ability to empathize with customers and convey confidence while paying attention to detail.

Organization and Prioritization

Ability to multi-task in a fast-paced environment.

Ability to prioritize work based on business impact and SLAs.

Achieve results while preserving relationships.

Technical Acumen

Ability to troubleshoot, capture logs, and debug Salesforce solutions leveraging configuration and code.

Ability to analyze trends and recommend improvements.

Expertise working with Microsoft Excel functions (e.g. VLOOKUP)

Experience with Salesforce.com or similar applications.

Ability to understand relational databases.

Experience with SQL.

Preferred

Salesforce.com Platform Developer 1 or another advanced consultant certification desired (If not held at start of role, expected within 6 months)

Benefits

Flexible benefits

Learning opportunities

Company

Fidelity Investments

Glassdoor

4.3

At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want.

Founded in 1946

Boston, Massachusetts, USA

10,001+ employees

https://www.fidelity.com

H1B Sponsorship

Fidelity Investments has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (1092)

2022 (1482)

2021 (1535)

2020 (371)