brightwheel · 7 hours ago

Senior Salesforce Operations Administrator

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

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EducationPrimary Education

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Responsibilities

Design, build, and implement meaningful enhancements to our systems that directly correlate to improving processes and end-user workflows for our rapidly growing sales and post-sales teams

Act as one of the lead administrators and trusted knowledge experts within Salesforce and other integrated tools within brightwheel's tech stack

Manage projects of medium technical complexity end-to-end including creating new and updating existing salesforce flows, managing user permissions, executing deployments between salesforce environments, managing settings between integrated tools, and launching new end-user processes; lead comprehensive discovery/scoping sessions, outline business requirements, gain alignment with stakeholders, hit milestone deadlines, execute technical design with a thorough testing strategy, successfully deploy technical components with robust post-deployment monitoring strategies

Proactively identify gaps within current processes and/or ways to improve existing backend components to make them more efficient and scalable

Create detailed technical documentation for the internal Systems Operations team for newly launched backend components and regularly maintain existing documentation for updates to existing components, as well as assist with end-user training and documentation when needed

Collaborate with internal stakeholders from other business units to understand business needs and work together to solve them.

Qualification

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Salesforce AdministrationSystems IntegrationProject ManagementUser Adoption FacilitationTechnical DocumentationSales Operations ExperienceRevenue Operations ExperienceSalesforce CertificationStartup ExperienceGongChiliPiperIntercomHubspotZendeskZapierLeanDataCross-functional Collaboration

Required

4+ years experience of systems administration for sales operations or revenue operations, including 2+ years of administration for a hub-and-spoke Salesforce architecture

1+ years experience managing stakeholder expectations across multiple projects with competing priorities

Proven experience with systems, integrations, and tools utilized for sales, marketing, and customer operations processes such as Salesforce, Gong, ChiliPiper, Intercom, Hubspot, Zendesk, Zapier, LeanData, etc.

Demonstrated proficiency with Salesforce’s declarative capabilities, including updates to lightning page layouts, complex user permissions, building custom formulas, creating validation rules, building and updating detailed Salesforce flows, etc

Creative problem solver, skilled at overcoming obstacles and solutioning around key business problems

Proven ability to design and implement new processes within systems and facilitate user adoption

Excellent project management skills and skilled cross-functional collaborator

Salesforce Administrator Certification required