34 applicants

Company

ECI Software Solutions · 8 hours ago

Senior Scrum Master

USA

Full-time

Remote

Senior Level

5+ years exp

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CRMEnterprise Resource Planning (ERP)

Actively Hiring

No H1B

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Responsibilities

Facilitate Agile Ceremonies: Organize and lead daily stand-ups, refinement, planning, reviews, and retrospectives. Ensure all meetings are productive, focused, and actionable.

Remove Impediments: Identify and address any obstacles that may be hindering the team's progress, working with internal and external stakeholders to resolve issues quickly.

Coach and Mentor Teams: Provide guidance and coaching to development teams on Agile methodologies and Kanban/Scrum practices. Foster a culture of continuous improvement, encourage self-organization, and accountability.

Ensure Agile Best Practices: Coach and advocate for Lean/Agile principles and Scrum values, helping teams implement best practices and align with the overall goals of the organization.

Collaborate with Product Owners: Work closely with Product Owners to maintain a well-defined and ‘ready’ product backlog, ensure user stories are clearly articulated and meet all readiness criteria, and assist with backlog refinement sessions.

Track and Report Metrics: Use Agile tools (e.g., Jira) to track team progress, convey lead and cycle times, communicate sprint velocity, and report on delivery metrics and trends. Provide regular updates to stakeholders on team performance and delivery status.

Foster Team Collaboration: Promote a collaborative and supportive environment among cross-functional teams, helping to build trust, resolve conflicts, and strengthen team dynamics.

Drive Continuous Improvement: Analyze delivery outcomes and retrospectives to identify areas for process improvements and help implement those changes across teams.

Stakeholder Engagement: Engage with key stakeholders to understand business needs and ensure that expectations are managed effectively.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Scrum Master experienceAgile methodologiesScrum certificationsJiraKanbanLean principlesConfluenceO365/SharePointDORA metricsBDD experienceDistributed teams experienceAgile scaling frameworksProject management

Required

5+ years of experience as a Scrum Master, or in a similar role within an Agile environment.

Prior experience coaching and supporting more than one team concurrently (2-3).

In-depth knowledge of Scrum, Kanban, Lean, and other Agile frameworks, with practical experience implementing these methodologies in real-world settings.

Must have prior experience with both Scrum and Kanban and understand the pros/cons of each.

Excellent written and verbal communication skills, with the ability to interact with technical and non-technical stakeholders at all levels of the organization.

Strong analytical and problem-solving skills to identify root causes of issues and facilitate solutions.

Ability to lead teams as a servant leader, influence without authority, and foster a culture of collaboration, trust, and transparency.

Experience with Jira, Confluence, O365/SharePoint, and/or similar tools.

Ability to work in fast-paced environments and manage multiple priorities effectively.

Preferred

Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or other equivalent Agile certifications.

Additional Certifications: KMP (Kanban), PSK-I (CSM - Kanban), PMI-ACP (Agile Certified Practitioner), SAFe (Scaled Agile Framework), or other Agile-related certifications.

Experience with multiple agile scaling approaches/frameworks, for example: SAFe, LeSS, Spotify Model, Basecamp/ShapeUp, or Disciplined Agile.

Experience with the unique characteristics and value proposition of BDD, including the facilitation of ‘three amigos’ refinement sessions.

Experience working with geographically dispersed teams and virtual collaboration tools.

Familiarity with broader project management concepts and tools, such as project tracking, resource management, and risk management.

Familiarity with DORA metrics, how to track them, and how to judge software delivery performance.

Working experience within the Westrum Generative Organizational Culture.