CyberArk · 8 hours ago
Senior Security Support Engineer
Salt Lake City, UT
Full-time
Remote
Senior Level
$70K/yr - $104K/yr
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No H1B
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Responsibilities
Technical support for customers purchasing and using Venafi products.
Comfortable with office hours and able to adjust occasionally for customer convenience.
Assist in the design of technical solutions for customers based on Venafi and partner products and technology.
Work closely with other field teams to ensure cohesive product and services solution.
Proactively communicate customer problems and record all customer interactions in our CRM system.
Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment.
Establish and maintain effective working relationships with clients.
Work effectively with QA and development to troubleshoot and resolve complex product issues.
Ability to potentially travel for customer or company events.
Help create and deliver product training.
Qualification
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Required
Enterprise level troubleshooting and Support experience
Public Key Infrastructure (PKI) including technology, standards, and implementations.
Securing Internet applications, e.g., cryptography, standards, techniques.
Understanding of large network design, layout, and operations.
Identity and Authentication technologies, e.g., LDAP, Active Directory. Okta, SAML, CyberArk
Database (MS SQL/MySQL) experience, including the ability to write queries.
Excellent presentation, verbal, and written communications skills.
Preferred
Bachelor's degree or equivalent experience.
Experience using Venafi's products and encryption technologies.
Experience with Web application technology (MQ, Mainframe, WebSphere, IIS, F5s) environments a plus.
Understanding of web application design and implementation.
Basic scripting or coding understanding. (Bash, PowerShell, C#, Python)
Experience working Kubernetes, Docker, or APIs
Direct security or systems management industry experience.
CISSP or other security certificates a plus.
Benefits
A wide range of medical, dental, vision, financial, and other benefits
Company
CyberArk
CyberArk is the global leader in Identity Security.
Founded in 1999
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$570.5M2019-11-17Post Ipo Debt· $500M
2015-06-01Post Ipo Equity· undefined
2015-01-01Post Ipo Equity· undefined
Leadership Team
Matthew Cohen
Chief Operating Officer
Vincent Goh
Senior Vice President, Asia Pacific & Japan
Recent News
Seeking Alpha
2024-11-17
Company data provided by crunchbase
