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WE Communications ยท 2 days ago
Senior Service Delivery Analyst
New York, United States
Full-time
Hybrid
Senior Level
$92K/yr - $120K/yr
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Responsibilities
Lead the response to service Incidents and disruptions, ensuring timely resolution and minimal impact on customers.
Establish and follow incident management processes to classify, prioritize, and coordinate incident resolution efforts.
Identify recurring issues, conduct root cause analysis, and initiate corrective and preventive actions to eliminate underlying problems.
Develop and implement service enhancement initiatives to increase efficiency, reliability, and customer satisfaction.
Generate regular reports on Incident and Problem management activities, including incident trends, resolution times, and problem analysis results.
Qualification
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Required
Bachelor's degree in a related field (or equivalent work experience)
Proven experience in incident and problem management in a senior or lead capacity
In-depth knowledge of incident and problem management processes and best practices
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work effectively in cross-functional teams
ITIL Foundation (required) Other relevant certifications are a plus
Benefits
Comprehensive benefits program including medical, dental, and vision coverage
Generous time off including PTO, holidays, annual wellness break, summer Fridays and personal days
401k plan including company match and financial wellness support
16 weeks of paid parental leave for all employees
22-24 weeks paid parental leave when coupled with Short-term disability
2 weeks caregiver leave
Support with home office equipment
Bi-annual Wellness Credits
Monthly Technology Credit (to offset internet / phone costs)
Community Engagement Days
Learning and Development Programs for our employees
Company
WE Communications
WE Communications (fka :Waggener Edstrom ) is one of the largest privately owned, full-service public relations agencies.
Founded in 1983
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Melissa Waggener Zorkin
CEO and Founder
Amy Ziari
Senior Vice President
Recent News
2024-04-24
Company data provided by crunchbase
