Be an early applicantLess than 25 applicants

Company

Original Job Post

MindPoint Group · 2 days ago

Senior Service Delivery Manager

Trenton, NJ

Full-time

Remote

Senior Level

$125K/yr - $155K/yr

6+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Cyber SecurityNetwork Security

Growth Opportunities

Insider Connection @MindPoint Group

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Lead an evaluation of a federal agency's information security program requirements, capability gaps, and opportunities for leveraging shared services to fill gaps

Develop a shared service adoption roadmap and project schedule in coordination and collaboration with the provider's subject matter experts

Develop and manage the project plan and project team to support the timely completion of tasks, deliverables, and milestones

Effectively prioritize and manage multiple projects and deadlines

Project and workflow management, including delegation and action item tracking

Proactively manage risks, issues, and scope changes effectively

Help resolve blockers of both internal and external dependencies

Organize and lead quarterly business review meetings to provide strategic and operational updates on service delivery accomplishments, challenges, and next steps

Provide status updates (e.g., weekly issues, process improvement implementation updates, project status updates, program performance, and risks)

Facilitate service delivery meetings and serve as the central point of contact for the shared service customer

Prepare and present written communications, plans, reports, briefings, and background materials for a wide range of audiences, including federal senior executives

Facilitate relationships to promote customer satisfaction and to sustain and expand business opportunities between the shared service provider and customer

Develop strong relationships with executive managers and sponsors, and become a trusted advisor at multiple levels of management

Ensure client-driven process updates and scope changes are learned and quickly applied by technical teams

Identify creative solutions to resolve all client issues and escalations

Create and maintain process documentation, ensuring that all process changes are documented promptly

Ensure the underlying processes for service execution, fulfillment, and delivery are operating effectively and efficiently

Define and maintain quality standards based on client and internal standards and best practices

Ensure that the team is consistently in compliance with our agreed-upon SLAs

Identify process areas with opportunities for improvement and optimization

Provide efficiency insights that can inform overall capacity planning

Coordinate and manage initiatives and projects aimed at improving the services we provide to our customers - including environment availability and stability, system performance reviews, and improvements.

Support the standardization of Service Delivery management principles across the shared services program

Mentor junior team members during their onboarding and assist them to adoption of Service Delivery management principles (deliverable quality, meeting planning, project management)

Identify blockers and risks to meeting project and service objectives and assisting junior team members in overcoming them with the assistance of federal or contractor program managers

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Consulting experienceIndustry experienceCISSP certificationCEH certificationIT project managementProject organizationCross-functional collaborationContinuous improvementStrategy developmentProcess improvementMetrics analysisProblem-solvingHard-workingCommunicationInterpersonalLeadershipMentoringTeam playerCritical thinkingAmbiguity tolerancePMP certificationCybersecuritySecurity Operations Centers (SOC)Managed servicesFederal shared services

Required

Bachelor's degree or equivalent combination of education and experience

Minimum of six (6) years of consulting and/or industry experience. It can be Commercial or Federal, but Federal experience is preferred

CISSP and CEH or equivalent

Client-facing experience, ideally in an Information Security-related field

Relevant experience (at least 2) leading successful IT projects, preferably in the Federal Government

Ability to mentor junior staff and identify performance issues that require the attention of program managers

Ability to communicate project requirements, challenges, and opportunities

Proven track record of successfully organizing, structuring, and creating cross-functional efforts, projects, and programs

Proven continuous improvement in analytical experience, including strong project management and reporting capabilities.

Ability to apply critical thought processes to develop, recommend, and implement strategies and programs that address team objectives

Ability to embrace ambiguity

Ability to establish new or improve operational processes

Excellent written and verbal communication skills

Strong interpersonal skills and ability to effectively facilitate and communicate at all levels of the organization and across cross-functional teams in a matrix environment

Capability to lead through influence across all levels of the organization

Must be results-oriented, self-motivated, energetic, proactive, and a team player with the ability to think conceptually and strategically

Experienced in providing metrics inputs to various reporting decks, and communicating key performance indicators to stakeholders in support of business objectives

Preferred

PMP certification is preferred

Previous experience with or strong knowledge of Cybersecurity or Security Operations centers (SOC), particularly in a managed services environment, is highly desired

Previous experience with or strong knowledge of federal shared services is highly desired